What are the responsibilities and job description for the IT Specialist position at Avancez, LLC?
IT Specialist
We have an opportunity for a Plant IT Specialist
IT Specialists are responsible for maintaining and improving the technical systems of the facility to ensure team members have the technology they need to complete their work and the company’s important files and information remain safe and intact.
Job Responsibility:
- Technical support for customized production related applications.
- Primary contact for hardware and software related questions.
- Support scanning and printing activities for all Team Members.
- Assist with the implementation of systems upgrades and security integrity.
- Maintain and troubleshoot LAN / WAN and Wireless Infrastructure.
- Proactive systems monitoring to include problem identification, escalation and resolution.
- Writing process and workflow documentation.
- Coordinate hardware, operating system and software setup.
- Train end users on hardware and software applications.
- All other duties as assigned.
Qualifications and Experience:
- Bachelor's degree or equivalent specialized training or certification.
- Technical certifications, college or equivalent work experience in hardware, programming, application support and operations is desired.
- Experience: 3 years of experience in related field. Help desk experience a plus. Hand Held bar code scanning and printing experience a plus.
Expectations:
- Familiar with Microsoft Office, Windows Server, MSSQL, Windows 10 Professional and Project.
- Basic networking fundamentals and client/server architecture.
- Basic wireless network experience.
- Experience with Visual Basic, VB.net, and macro creation a plus.
- Experience supporting Office 365 suite.
- Experience with VMware ESXI 6.0 and greater, and vCenter 6.0 and greater.
- Experience with Microsoft Team is a plus.
- Experience with Raspberry PI is a plus.
- Ability to learn and adapt to new technology.
- Willing to do whatever it takes to support the team and thus the customer.
- Ability to participate in change activities and lead them as required.
- Strong problem solving and analytical skills.
- Work well within a team environment.
- Attention to details and aptitude for working with data.
- Highly organized and able to prioritize tasks.
- Technical support experience.
Traits/Values:
- Hope: The quality of possessing and adhering to positive, optimistic expectation of future events.
- Trust: Confidence in one another
- Compassion: The quality of an understanding of another's challenges.
- Justice: Concern for fairness.
- Wisdom: The quality of having good, sound judgement.
- Courage: Strength in the face of adversity.