ServiceNow Solution Architect

ServiceNow Solution Architect (ITSM, ITOM- CMDB, Service Mapping, CSDM)

Full-Time/Permanent

Edison, NJ (Remote)

Job Description

As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM

Key Responsibilities:

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other ServiceNow applications.

Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.

Required Qualifications:

Experience: 10 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role

ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.

ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations

ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

CMDB Management: Experience with CMDB design, architecture and implementa tions with a fair understanding of ServiceNow CMDB model and extensions.

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs/ ServiceNow Certified Candidates Preferred

Preferred Qualifications:

Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules

Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

Experience with DevOps and CI/CD pipelines for ServiceNow deployments

Knowledge of automation tools and frameworks to drive operational efficiencies

Technical Skills:

Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment

Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Job Insights

Location: Preference would be Edison, NJ, Open to remote on the East Coast (Must be OK to travel to cover customer meetings)

Hybrid if local to a TCS office. 2-3 days in office a week

Travel: 20%

Key Profile Requirements

Deep Expertise in Multiple Modules

Highly experienced in at least 2–3 ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, IRM, SecOps, SPM, EA) with proven implementation success.

Strong Functional Architecture Skills

Ability to design end-to-end workflows and business processes, ensuring alignment with organizational goals.

Hands-On Technical Leadership

Capable of guiding configuration and development work, providing best practices for scripting, integrations, and platform optimization.

Top-Level Understanding of ServiceNow Architecture & Governance

Excellent understanding of ServiceNow Architecture

Having Chief Master Architect (CMA) or CTA certifications, is a plus point that demonstrates advanced architectural and governance expertise.

Executive-Level Communication

Comfortable engaging with Technical Directors or CTOs to articulate the strategic benefits and ROI of ServiceNow modules.