What are the responsibilities and job description for the ServiceNow ITOM Developer position at Avance Consulting?
Job Title: ServiceNow ITOM Specialist
Location: Tempe, Arizona | Plano, Texas | Hartford, Connecticut | Raleigh, North Carolina | Richardson, Texas
Job Type: Permanent
Job Description:-
⦁ ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience
⦁ Experience and proven specialization in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.
⦁ Experience in design and implementing CSDM framework and CMDB
⦁ Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.
⦁ Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.
⦁ Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB
⦁ Python scripting – for automation and tooling
⦁ Cloud infrastructure concepts & networking – general cloud/networking knowledge
⦁ AI-assisted development tools – GitHub Copilot, ServiceNow AI tools, GenAI coding assistants
Preferred Skill and Experience:
⦁ ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Orchestration)
⦁ Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing
⦁ ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
⦁ Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
⦁ Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary experience a plus
⦁ AWS experience -extensive AWS expertise is a plus
⦁ Experience with enterprise-scale ServiceNow deployments