What are the responsibilities and job description for the SAP EDI Consultant position at Avance Consulting?
Title: SAP EDI Consultant
Location: Bolingbrook, IL
Dration: Long term
Contract: C2C / W2
Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience, which is essential for this position. Ideally, the individual will have a background in retail or manufacturing industries, with a solid understanding of EDI mapping and strong documentation skills.
Experience with SAP is a plus, though not mandatory.
The role may involve:
*Reviewing and evaluating existing EDI processes to identify areas for improvement.
*Exploring and supporting new EDI requirements as they arise.
Scope/Purpose:
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. EDI
Performance Measures/Expectations:
*Create issue resolution documentation (incident description, root cause, steps to resolve)
*For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)
*Complete all training and knowledge transfer within timelines with positive feedback
*All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA
Reporting & Trends
*Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors
*Monthly deep dive on root causes and corrective actions.