What are the responsibilities and job description for the Desktop Support Engineer position at Avance Consulting?
Must Have Technical/Functional Skills:
Perform Service Desk operations following defined SOPs.
Manage service delivery for the primary assigned site and additional regional sites.
Deliver hardware, software, and related services per defined SLAs.
Support Service Desk activities during acquisition integrations.
Administer and maintain antivirus and Tanium tools; ensure patching and security compliance.
Maintain and update CMDB for accurate IT asset and inventory management.
Provide operational monitoring and on-site IT support for shopfloor and field environments.
Execute full PC lifecycle tasks: IMAC, refresh, stock handling, and disposal.
Implement, configure, and troubleshoot network MFD printers and scanners.
Support Desktop Teams applications and mobile device configurations.
Resolve incident and service request backlogs; communicate progress and track root causes.
Procure hardware/software by securing necessary approvals.
Provide VIP on-site support as required.
Identify end-user training needs and deliver training sessions.
Roles & Responsibilities:
Ability to co-ordinate with multiple technical teams, Business users and Customer
Strong communication in Spoken and written English
Strong troubleshooting skills
Generic Managerial Skills, If any:
Identify end-user training needs and deliver training sessions.
Secondary Technical Skills – Need good understanding of concepts, processes & some hands on experience.
Drive for automation, AI concept understanding and Lean execution
Key Words to search in Resume:
Deskside Support, Deskside Technician
Education:
Minimum Education - High School Diploma
Preferred - Associate / Bachelor’s in IT
Depending upon TCS Policy
Experience Range:
8 - 10 Years of relevant experience