Data Support

Data Operations Lead

Plano, TX

Fulltime

Required Qualifications:

• At least 4 years of experience with Information Technology
• Senior Technical Support Lead to run day-to-day L2/L3 operational support
• Own L2/L3 triage, root cause analysis (RCA), and resolution for Azure, Informatica, IDQ, EDC/EDC , and Axon issues (jobs, match/merge, SIF/REST APIs, IDQ rules, lineage scans, Axon workflows)
• Operate and support data quality rules (IDQ) and scorecards, track Data Quality rules, and publish data quality KPIs
• Administer Axon (governance glossary, workflows, approvals), EDC (lineage scans, resource configs), and stewardship workflows
• Partner with Data Stewards, Owners, and Custodians to resolve data issues, duplicates, survivorship conflicts, and policy/standard breaches
• Work with Data engineering team to remediate interface failures, schema drifts, and data alignment issues
• Maintain operational runbooks, SOPs, RACI, and knowledge base articles
• Need hands-on with Informatica stack and strong in SQL
• Experience designing and implementing complex solutions for distributed systems
• Experience in leading and mentoring teams

Preferred Qualifications:

• Experience in Relational Modeling, Dimensional Modeling and Modeling of Unstructured Data
• Familiarity with log and monitoring solutions
• Experience in utilizing development containers, unit testing/code quality review/linting - standard best practice
• Good understanding of Agile software development frameworks
• Strong communication and Analytical skills
• Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams
• Experience and desire to work in a global delivery environment
• Experience with Generative AI frameworks: OpenAI, Hugging Face, LangChain
• Knowledge of Model Context Protocol (MCP) or similar AI integration standards.
• Experience and detailed knowledge with Master Data Management, ETL, Data Quality, metadata management, data profiling, micro-batches, streaming data loads