What are the responsibilities and job description for the Nursing Home Concierge position at Avalon Rehabilitation & Care Center?
Avalon Nursing & Rehabilitation Center is seeking a warm, professional, and customer service–driven Resident Concierge to be the welcoming face of our facility. This role is perfect for someone who enjoys working with people, creating positive first impressions, and supporting residents, families, and visitors in a healthcare setting.
As Resident Concierge, you will play a key role in enhancing the overall experience within our center by providing exceptional service, assisting with inquiries, and ensuring a friendly and supportive environment for everyone who walks through our doors.
Why Join Avalon?
Supportive and team-oriented work environment
Opportunity to make a meaningful impact on residents and families
Stable, rewarding position in a healthcare setting
Competitive pay and benefits package
Key Responsibilities of Concierge
Greet and welcome residents, families, and visitors in a courteous and professional manner
Serve as the first point of contact and provide general information about the facility
Answer phones, direct calls, and assist with inquiries in a timely manner
Assist with visitor check-in procedures and ensure adherence to facility guidelines
Support residents and families with non-clinical requests and concerns
Coordinate communication between departments as needed
Assist with administrative tasks and special projects as assigned
Help maintain a clean, organized, and welcoming front lobby environment
Qualifications for Concierge
High school diploma or equivalent required
Prior customer service, hospitality, or receptionist experience preferred
Experience in a healthcare or long-term care setting is a plus
Strong communication and interpersonal skills
Friendly, approachable, and professional demeanor
Ability to multitask and remain organized in a fast-paced environment
Basic computer skills required
At Avalon Nursing & Rehabilitation Center, we are committed to providing compassionate care and creating a welcoming environment for our residents and their loved ones. The Concierge plays an essential role in bringing that experience to life each day.
Equal Opportunity Employer
Avalon Nursing & Rehabilitation Center is an equal opportunity employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.