What are the responsibilities and job description for the Cloud Operations Engineer position at Avalon Administrative Services LLC?
About Avalon Healthcare Solutions:
Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.
Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.
With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.
You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.
For more information about Avalon, please visit www.avalonhcs.com.
Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.
This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.
About the Cloud Operations Engineer position:
The Cloud Operations Engineer is responsible for securing, automating, and operating Avalon Healthcare Solutions’ cloud infrastructure. This role supports the reliability, availability, and performance of business‑critical platforms by designing and administering secure AWS environments and applying Site Reliability Engineering (SRE) best practices.
The Cloud Operations Engineer partners closely with engineering, security, and operations teams to ensure infrastructure stability, observability, and continuous improvement while supporting the organization’s mission to deliver high‑quality, cost‑effective diagnostic intelligence solutions.
This position is eligible for remote work; however, quarterly travel to Avalon’s corporate office in Tampa, Florida may be required.
Cloud Operations Engineer – Essential Functions and Responsibilities:
- Design, configure, and maintain secure AWS network environments, including VPCs, routing, firewalls, NAT, VPNs, Transit Gateway, WAF, and API Gateways.
- Implement and manage AWS security controls, including IAM roles, policies, and Security Groups.
- Administer AWS services such as IAM, Systems Manager (SSM), EC2, ECS, AWS Fargate, and Lambda.
- Monitor AWS infrastructure and applications using Grafana, OpenSearch, and Amazon CloudWatch.
- Troubleshoot infrastructure, security, and network incidents; perform root cause analysis and remediation.
- Apply Site Reliability Engineering (SRE) principles to improve reliability, automation, and observability.
- Install, configure, and maintain business‑critical applications.
- Create and maintain technical documentation including system diagrams, procedures, and runbooks.
Cloud Operations Engineer – Minimum Qualifications:
- Five or more years of experience in cloud engineering, network security, infrastructure operations, or SRE.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- Strong debugging and troubleshooting skills across cloud and network environments.
Cloud Operations Engineer – Preferred Qualifications:
- AWS certifications (Security, Solutions Architect, or Advanced Networking).
- Experience with Infrastructure as Code (IaC) using AWS CloudFormation.
- Proficiency with scripting languages such as PowerShell and JSON.
- Strong working knowledge of Windows operating systems, Active Directory, and Microsoft 365.