What are the responsibilities and job description for the Front Desk Associate position at Avaloch Inn?
Front Desk Associate (Full-Time) — Avaloch, Lenox MA
About Avaloch
Avaloch is a year-round inn in Lenox, Massachusetts, directly across the road from Tanglewood. We run a 19-room lodge plus a main house (12 additional rooms) currently under renovation, and we're building toward the re-opening of our bar/restaurant (The Ostrich Room), new cafe, and new event spaces. It's a small team where everyone's work is visible, and the summer season (roughly June through October) is fast-paced and guest-facing.
The Role
You're the first person guests meet and the voice on the phone. You'll handle check-ins and check-outs, reservations, guest questions, and the day-to-day flow of the front desk. You'll also be the person who keeps things moving between housekeeping, maintenance, the pool, and the bar/restaurant.
Schedule
This is a Thursday through Monday role, with Tuesdays and Wednesdays off. That means you'll work weekends and holidays, which are our busiest and most important days for guests. Thursdays, Fridays, and Saturdays are a 2pm-10pm shift.
What you'll do
- Greet and check guests in and out, and manage reservations in our property management system
- Answer phones and respond to guest emails and texts
- Handle payments and daily folio work accurately
- Coordinate with housekeeping and maintenance on room readiness and guest requests
- Share local knowledge: Tanglewood, dining, and the Berkshires
- Communicate our renovation clearly and warmly so guests know what to expect
- Solve problems calmly when things don't go to plan
- Shuttle guests up and down the driveway in our golf cart
- Help guests will luggage as necessary
What we're looking for
- Warm, reliable, and comfortable with people
- Strong communication and attention to detail
- Able to juggle several things at once and pitch in wherever needed, from the desk to a guest request to a quick assist elsewhere on the property
- Comfortable learning new software (we'll train you on our systems)
- A real interest in hospitality and making people's stays better
- Prior hotel, hospitality, or customer service experience is a plus, not a requirement
- Must be authorized to work in the U.S.
Details
- Full-time, year-round
- Pay: $20/hr starting rate
- Location: 10 Richmond Mountain Road, Lenox, MA 01240 (on-site)
Pay: From $20.00 per hour
Work Location: In person
Salary : $20