What are the responsibilities and job description for the Onsite Lab IT Support Specialist position at Avacone?
Position Overview
Key Responsibilities
Preferred Qualifications
Key Competencies
We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands-on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data-integrity, validation, and change-control requirements.
Key Responsibilities
- Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
- Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
- Support laboratory instruments such as HPLC systems and their integration with CDS and instrument-control software.
- Diagnose and resolve instrument-software, workstation, network-connectivity, application, and peripheral issues.
- Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument-related use.
- Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
- Perform support activities in accordance with GxP regulations, data-integrity principles, standard operating procedures, and quality requirements.
- Follow Computer System Validation (CSV), change-control, incident-management, and documentation processes.
- Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
- Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
- Communicate technical issues, risks, and resolutions clearly to both technical and non-technical stakeholders.
- Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.
- Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
- Experience supporting scientific instrument software and laboratory computing infrastructure.
- Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
- Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument-control applications.
- Working knowledge of GxP regulations and pharmaceutical data-integrity requirements.
- Experience staging, imaging, configuring, and deploying laboratory workstations.
- Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
- Understanding of LIMS and ELN platforms and their role in laboratory workflows.
- Understanding of Computer System Validation and formal change-control processes.
- Strong written and verbal communication skills.
- Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.
Preferred Qualifications
- Previous experience in a dedicated GxP laboratory IT support role.
- Experience working in customer-facing or end-user support positions.
- Familiarity with incident, problem, and change-management practices.
- Experience producing or maintaining validation and regulated-system documentation.
Key Competencies
- Customer-focused and service-oriented approach
- Strong analytical and problem-solving abilities
- Clear and professional communication
- Attention to detail and documentation quality
- Ability to work independently in an onsite environment
- Effective collaboration across laboratory, quality, business, and IT teams
- Commitment to compliance, system reliability, and data integrity