What are the responsibilities and job description for the Call Center Agent position at AV Taxi Rides?
Job Overview
AV Taxi Rides is currently seeking a reliable and customer-focused Call Center Agent to assist with customer support, ride scheduling, and transportation service coordination. The ideal candidate will provide professional assistance to customers while supporting daily operations in a fast-paced call center environment.
Key Responsibilities- Answer inbound customer calls regarding transportation services
- Resolve customer concerns and escalate issues when appropriate
- Coordinate with dispatch teams regarding ride updates
- Maintain accurate customer records and call documentation
- Provide professional and courteous customer support
- Handle high call volumes efficiently
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer and data entry skills
- Ability to multitask in a fast-paced environment
- Professional phone etiquette
- Bilingual skills are a plus
$17 – $26 per hour
Benefits- Paid training
- Flexible scheduling
- Paid time off
- Advancement opportunities
- Supportive work environment
- Performance-based incentives
- Employee transportation discounts
Salary : $17 - $26