Telecom Dispatch Representative

About Our Auxillium

Auxillium delivers high-quality business-to-business and business-to-consumer call center solutions across a wide range of industries, including sports, gaming, healthcare, dispatch, workers’ compensation, medical research, and financial services.

We are driven by a commitment to exceptional service, accurate data, and continuous process improvement. Just as important, we are deeply invested in our people. At Auxillium, we believe careers should grow—not stall. We provide the training, tools, and support our employees need to succeed, advance, and build a meaningful career path.

If you are a self-starter with a positive attitude who thrives in a team environment and takes pride in delivering quality work, this is a genuine career opportunity for you.

Learn more at: https://auxilliumusa.com/

About Our Client

Each year, utility companies spend millions repairing underground and aerial facility damage caused by third parties—followed by additional costs to recover those losses. Our client specializes in external dispatch, investigation, and recovery services, allowing utilities to focus on delivering better products and services to their customers.

With decades of experience in broadband, telecommunications, field investigations, dig laws, insurance, and B2B collections, our client is a recognized leader in the Outside Plant Damage (OPD) industry. Their work not only recovers costs but helps reduce future damages through collaboration with state agencies, the 811 community, and contractor education.

Primary Functions

As a Utility Dispatch Representative, you will play a critical role in ensuring timely, accurate, and safe response to utility damage incidents.

You Will

• Receive, interpret, prioritize, and respond to routine and emergency dispatch calls with speed and accuracy
• Assign calls to cable and telecommunications investigators and track case progress
• Monitor live status displays while managing inbound and outbound calls
• Maintain accurate call statuses, investigator locations, and dispatch updates
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms
• Process new damage reports involving power, gas, and electrical utilities, as well as insurance and citizen inquiries
• Complete claim entries using detailed damage and location information from field technicians
• Communicate through phone, email, and SMS, adapting quickly to changing conditions
• Coordinate responses to weather events, safety hazards, and territory-specific needs
• Escalate dispatch issues appropriately to the Field Manager
• Meet productivity, quality, and performance expectations as defined by Auxillium and the client
• Perform additional related duties as needed to support operational success
  
  

Required Knowledge, Skills & Abilities

We are looking for individuals who bring focus, reliability, and a service-oriented mindset.

Qualifications Include

• High school diploma, equivalent, or currently enrolled in high school
• Proficiency with Microsoft Word, Excel, and Outlook
• Comfort using web-based databases and dispatch systems
• Strong communication and interpersonal skills
• Sound decision-making and problem-solving abilities
• Ability to learn new systems and processes quickly
• Clear, professional speaking voice
• Strong multitasking and organizational skills in a high-volume environment
• Dependability, punctuality, and attention to detail
• A positive, collaborative attitude and willingness to contribute to a team-focused culture
• Openness to embracing Auxillium’s supportive and high-energy workplace environment
  
  

Job Location

• La Junta, Colorado
• Pueblo, Colorado
  
  

Position Type

• Hourly / Temp
• 90-day probationary period
• On-Site
  
  

Hours & Schedule

• 24/7 operation, including holidays
• Shift Monday - Friday 8a-5p
  
  

Compensation & Benefits

• Pay: $15.16 per hour
• Competitive benefits package for full-time employees, including:
• Paid time off
• 401(k)
• Medical, dental, and vision insurance