What are the responsibilities and job description for the Customer Support Specialist position at AutoTec?
Summary:
Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25 calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Responsibilities:
- Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25 calls per day
- Monitor quality of documents and enter missing information into the AuctionACCESS system
- Assist customers/answer questions about the system including routine and non-standard questions
- Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
- Use phone tracking software to manage calls and log activity – note caller information and progress on issues
- Serve as first line contact for troubleshooting problems with hardware
- Work with co-workers – backup others, troubleshoot problems
Requirements:
- High school diploma or equivalent
- Knowledge of Microsoft Office products
- Strong service orientation skills
- Excellent verbal and written communication skills and data entry
- Able to manage multiple tasks
Pluses:
- Experience in a call center
- Automotive or auction experience
- Fluent in Spanish
- Associates degree or related experience preferred
- ort effective department performance