What are the responsibilities and job description for the Service Advisor position at AutoStar Family Dealerships?
Experienced Service Advisor – AutoStar of Silverthorne
Join the AutoStar Family
AutoStar of Silverthorne is seeking an Experienced Service Advisor to join our high-performing service team. Serving both Subaru and Chrysler, Dodge, Jeep, Ram customers, this position offers the opportunity to work with two strong brands while enjoying Colorado's incredible mountain lifestyle.
We're looking for a motivated professional with dealership service advisor experience who can build customer relationships, communicate repair recommendations effectively, and help drive service department success.
Position Overview
As an Experienced Service Advisor, you will be the primary point of contact between customers and the service department. The ideal candidate thrives in a fast-paced environment, can manage multiple repair orders simultaneously, and is committed to delivering an exceptional customer experience.
Responsibilities
- Greet customers and provide exceptional service throughout the repair process.
- Listen to customer concerns and accurately document vehicle issues.
- Create and manage repair orders from write-up through vehicle delivery.
- Communicate repair recommendations and maintenance needs clearly and professionally.
- Coordinate with technicians to ensure accurate diagnosis and timely repairs.
- Provide regular updates and status reports to customers.
- Review completed repairs and invoices with customers at vehicle pickup.
- Maintain strong customer satisfaction and retention levels.
- Schedule future maintenance appointments and encourage repeat business.
- Achieve service department sales, CSI, and performance goals.
- Handle warranty and customer concerns professionally and efficiently.
Required Qualifications
- Minimum 2 years of automotive service advisor experience required.
- Strong understanding of automotive maintenance and repair processes.
- Excellent customer service and communication skills.
- Proven ability to manage multiple customers and repair orders simultaneously.
- Strong organizational and time-management skills.
- Ability to thrive in a fast-paced dealership environment.
- Professional appearance and positive attitude.
- Valid driver's license with a clean driving record.
Preferred Qualifications
- Subaru, Chrysler, Dodge, Jeep, Ram, or dealership experience preferred.
- Experience with CDK, Reynolds & Reynolds, Dealertrack, or similar dealership software.
- Strong CSI and customer retention history.
- Warranty administration experience is a plus.
Compensation & Benefits
- Competitive compensation package with performance incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee vehicle purchase program.
- Paid manufacturer training and certification opportunities.
- Career advancement opportunities within a growing dealership group.
- Supportive family-owned culture focused on employee success.
Why AutoStar of Silverthorne?
- Busy service department with consistent customer traffic.
- Opportunity to work with both Subaru and CDJR brands.
- Strong leadership and team support.
- Incredible mountain lifestyle in Summit County, Colorado.
- Long-term career growth with a growing dealership organization.
If you're an experienced service advisor looking for a dealership that values professionalism, customer service, and career development, we'd love to speak with you.
Apply today and join the AutoStar of Silverthorne team!
Pay: $8,000.00 - $12,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $8,000 - $12,000