Service Manager

Service Manager – Automotive Dealership

We’re seeking an experienced Service Manager to lead our high‑volume dealership service department. This role oversees daily operations, drives customer satisfaction, and leads a team of advisors and technicians to deliver exceptional results.

I-KEY RESPONSIBILITIES: What you will be doing

1. Operational Leadership:

• Oversee all day-to-day service department operations
• Manage scheduling, workflow, dispatch, and repair order management
• Monitor labor hours, technician productivity, proficiency, and efficiency
• Control departmental expenses and maximize gross profit
• Oversee repair quality, warranty compliance, and safety standards
• Full-time, on-site role in a dealership service department.
• Requires mobility around the shop, customer areas, and lot.
• Occasional extended hours during peak periods.

2. Team Leadership

• Recruit, coach, train, and develop Service Advisors and Technicians
• Conduct regular performance reviews and accountability meetings
• Foster a culture of urgency, professionalism, and teamwork
• Optimize technician scheduling and dispatch
• Lead daily service operations and team performance

3. Customer Experience

• Ensure an outstanding service experience from appointment to delivery
• Ensure top‑tier customer experience and strong CSI performance by resolving customer issues and maintaining service excellence
• Resolve escalated customer concerns quickly and professionally
• Drive online reputation through positive customer reviews. Financial Performance
• Grow customer pay, labor, and parts sales
• Improve the effective labor rate and hours per repair order
• Monitor warranty performance and expense controls
• Monitor KPIs: productivity, efficiency, ERO, ELR, and gross profit through departmental report analysis
• Drive department profitability through effective labor and parts management

5. Technology & Innovation

• Leverage dealership software, reporting tools(DMS), and AI-based systems
• Implement process improvements and automation opportunities
• Use data to identify trends and drive decision-making

6. Retention & Loyalty

• Increase service retention and repeat business
• Support Suntrup’s Lifetime Powertrain Loyalty Program
• Strengthen long-term customer relationships

II- What We’re Looking For

The ideal candidate is a proven leader with a track record of building high-performing service teams and delivering exceptional financial and customer results.

1. Hard Skills

• Minimum 3–5 years of Service Manager or equivalent leadership experience
• High-volume dealership experience preferred
• Strong understanding of fixed operations KPIs
• Experience with OEM brands like BMW, VW, Hyundai, Kia, and Nissan.
• ASE certifications or manufacturer certifications
• Strong financial acumen and KPI-driven mindset
• Ability to thrive in a fast-paced, customer-focused environment
• Solid understanding of automotive repair processes
• Experience with dealership management systems (DMS)

2. Soft Skills

• Highly organized and process-oriented
• Strong leadership and coaching skills through excellent communication
• Financially astute
• Technologically progressive
• Customer-focused
• Results-driven
• Adaptable and growth-minded
• Executive presence
• Leadership and accountability
• Emotional intelligence
• Problem-solving ability
• Adaptability
• Sense of urgency
• Coaching and mentoring skills
• Strong communication
• Positive attitude
• High integrity

3. Dream candidate

• Currently manage high-volume dealership service departments
• Have strong financial and operational results
• Embracing technology and innovation
• Demonstrate exceptional leadership and people development skills
• Want to grow with a progressive, family-owned organization
• Are motivated by both performance and long-term opportunity

4. Our First 12-month Expectations (Success Metrics)

Within one year, this individual will be considered an exceptional hire if they achieve the following:

• Operational Excellence
• Establish disciplined control of labor hours, workflow, and technician productivity.
• Exceptional Customer Experience

Elevate CSI and online reputation while reducing escalated customer concerns.

• Industry-Leading Profitability

Position the department among the top performers in the group for gross profit and operational efficiency.III-COMPENSATION & BENEFITS

1. Compensation

• $100,000 to $150,000 annually
• Base salary plus performance bonuses Description

2. Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Ongoing Training and Development
• Career Advancement Opportunities
• Relocation Assistance Considered

3. Non-Monetary Benefits

• Direct exposure to ownership and executive leadership
• Opportunity to help shape the future of fixed operations
• Highly innovative and growth-oriented environment
• Clear and long-term career path

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

If you – or someone you know – is looking for a terrific opportunity with an industry leader, please get in touch with Automotive Personnel LLC at: www.automotivepersonnel.careers

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person