What are the responsibilities and job description for the Customer Service Representative position at AUTOMOBILE PROTECTION CORPORATION?
At APCO Holdings, home to trusted brands like EasyCare, GWC Warranty, and National Auto Care, we’re on a mission to move with velocity, passion, and purpose, always putting the customer first in everything we do.
Our Customer Service Representatives are the voice of APCO, providing friendly, professional, and knowledgeable support to customers, dealers, and repair facilities across the country. Whether it’s answering coverage questions, resolving claims inquiries, or ensuring smooth communication between all parties, you’ll play a vital role in delivering the best-in-class service that defines our reputation.
What You’ll Do
- Handle inbound calls from contract holders, dealers, agents, and repair shops with empathy and professionalism.
- Answer questions about coverage, claims, and service contracts, or route calls to the appropriate department.
- Maintain accurate and consistent documentation in our systems.
- Proactively follow up with key stakeholders to ensure a seamless claims experience.
- Anticipate customer needs and resolve issues efficiently.
- Support continuous improvement by embracing feedback and change.
What You’ll Bring
- Strong customer service and communication skills, written and verbal.
- Organizational skills and attention to detail in a fast-paced environment.
- Comfort with technology, including Microsoft Office, Outlook, and CRM systems.
- A positive, learning-oriented mindset and ability to adapt to shifting priorities.
- College degree preferred, but not required.
Why You’ll Love Working Here
At APCO, our success starts with our people. We live by our Core Values every day:
- Invested – We believe in our mission, our goals, and each other.
- Authentic – We are transparent, genuine, and always learning.
- Principled – We do the right thing and take ownership of our work.
- Caring – We treat our customers and colleagues with respect and empathy.
- Open – We welcome new ideas and embrace change.
You’ll join a collaborative, high-energy team that values your growth, ideas, and contributions. Every day is a chance to make an impact and build lasting relationships with customers and colleagues alike.
What We Offer
- Competitive hourly pay.
- Comprehensive benefits package.
- Opportunities for career growth and advancement.
- A supportive, people-first culture built on trust and teamwork.
Be part of a company that’s defining what customer service excellence looks like in the automotive protection industry. Join APCO Holdings today and help us drive the future one customer at a time.
Apply now to start your career with APCO Holdings.
