What are the responsibilities and job description for the Inside Sales Representative position at Automation-X Corporation?
Description
The Inside Sales Representative is responsible for direct sales and customer service support to Automation-X’s customers in their region. In addition, this position is responsible for account development via customer interaction through cold calls, phone, email, social media, and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved.
Essential Job Duties and Responsibilities
- Entry of Quotes, Opportunities, and Customer Meetings in the CRM. Follow up required to generate more revenue and growth
- Entry of Sales Orders, ensuring the customer is always updated with the status of the order
- Daily reporting to maintain and enhance customer satisfaction of Automation-X
- Deliver and exceed sales targets by retaining and growing existing customers, discovering key contacts in different departments within a customer’s organization, and development of new sales opportunities.
- Maintain detailed knowledge of Automation-X’s products, applications, and solutions to provide customer support; comparisons to competitor’s products and analogous nomenclature in conjunction with marketing, Product Champions, and vendors
- External & Internal Customer correspondence and relationship building
- Collaboration with other sales, marketing and support teams
- KPIs to include transactional efficiency, quote close rate, 24h response times, strategic contributions, client touchpoints and proactive engagement initiation
- Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets, Maintain win/loss records for trend identification and adjustment
- Regular training and knowledge application
- Expense Reporting and other duties as assigned
Requirements
Education and Experience Requirements
Minimum of High School Diploma Required
Preferred Skills and Abilities
- Critical Thinking and Analytical Skills
- Data driven decision making
- Work with internal departments to ensure customer engagement and customer satisfaction
- Ability to know when to make decisions and when to raise concerns or ask for help while providing feedback and potential solutions
- Ability to represent Automation-X with professionalism and build strong relationships
- Takes pride in exceeding customer needs and Automation-X goals & KPI’s
- Excellent customer relations skills to work proactively with our customers and other team members through leadership, accountability and respect
- Consistent, clear, purposeful verbal and written communication skills
- Strong computer skills including MS Word, Excel, Outlook and CRM systems
- Oil & Gas Automation experience preferred
- Understands customer requirements, their budget, and how to close business deals?
- Strong attention to detail to ensure we are providing customers with the correct automation solutions
- Good understanding of power, communication, and measurement. Control and electrical aspects of wellhead products a plus; accepts and implements product and/or training opportunities when offered
Working Conditions and Physical Demands
- This job operates in a professional office environment. Can be hybrid between warehouse office and remote office/home office.
- Business Casual Attire may be required at times
Travel Required
Occasional travel may be required.