What are the responsibilities and job description for the Associate Representative - Inside Sales position at Wesco?
As an Associate Representative – Inside Sales, you will work directly with a customer on-site, supporting and collaborating with them in person as well as through phone and email. In this role, you will engage with existing customers to grow sales of the Company’s products and services while enhancing customer satisfaction and adding value to the overall buying experience. You will build strong on-site relationships, proactively address customer needs, and serve as a trusted point of contact. You will also partner closely with outside sales teams to ensure alignment and the successful achievement of sales goals.
Responsibilities:
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
- Valid Driver’s License, with a satisfactory driving record required
- High School Degree or Equivalent required; Bachelor’s degree preferred.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Ability to work in a team environment
- Ability to communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Ability to act and solve routine or standard problems
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with supervision
- Ability to lift up to 50 pounds
- Ability to be on your feet for extended periods
- Willingness to operate warehouse equipment, including power equipment
- Ability to travel up to 25%
** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**
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