What are the responsibilities and job description for the HVAC Dispatcher position at Automated Mechanical?
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Kelso Industries, with 3,500 employees across 29 operating companies, delivers top HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a high-performing team. Learn more about us at www.kelso-industries.com
Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.
About Us
Automated Mechanical, based in Ogden, UT, is a trusted leader in HVAC and building automation solutions for commercial and industrial clients. Since 2005, we’ve specialized in delivering high-performance mechanical systems, including heating, ventilation, air conditioning, plumbing, and advanced automation controls. Our team is known for its technical expertise, commitment to quality, and ability to manage complex projects from design through installation and service.
Automated Mechanical is a Kelso Industries company, making it part of one of the nation’s leading MEP solution providers.
Job Summary
The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer-oriented approach.
Key Responsibilities
We’re committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.
Learn more about all of the companies within Kelso Industries at www.kelso-industries.com
Kelso Industries, with 3,500 employees across 29 operating companies, delivers top HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a high-performing team. Learn more about us at www.kelso-industries.com
Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.
About Us
Automated Mechanical, based in Ogden, UT, is a trusted leader in HVAC and building automation solutions for commercial and industrial clients. Since 2005, we’ve specialized in delivering high-performance mechanical systems, including heating, ventilation, air conditioning, plumbing, and advanced automation controls. Our team is known for its technical expertise, commitment to quality, and ability to manage complex projects from design through installation and service.
Automated Mechanical is a Kelso Industries company, making it part of one of the nation’s leading MEP solution providers.
Job Summary
The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer-oriented approach.
Key Responsibilities
- Coordinate and Dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
- Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
- Communication: Ensure technicians have the necessary information and resources to complete their tasks.
- Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
- Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
- Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
- Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
- Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.
- Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
- Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
- Knowledge: Familiarity with building automation controls systems and terminology is a plus.
- Ability to remain calm and composed, especially in emergency situations.
- Customer-oriented approach with a focus on delivering high-quality service.
- Competitive base salary
- Comprehensive benefits package
- PTO
We’re committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.
Learn more about all of the companies within Kelso Industries at www.kelso-industries.com
