UOC Mail Center Specialist

GENERAL FUNCTION:

This position provides routine Mailroom services which include printing, fulfillment of outbound letters, and document processing which consist of processing Return Mail, and Imaging of inbound documents for the UOC Project. The Mail Center Specialist handles all incoming and outgoing mail. The Mail Center Specialist will be proficient in the operation of all mailroom equipment which includes inserters, meter machine, strapping machine, letter opener, personal computer and scanning equipment. The Mail Center Specialist alerts the UOC Mail Center Management of stock/inventory needs and equipment maintenance issues. This position assists with other support duties such as copying, collating, imaging, courier services and acting as a messenger. This position, based in the Tallahassee office, reports to the UOC Mail Center Management and is dedicated 100% of time to the Project.

MAJOR DUTIES AND RESPONSIBILITIES:

Process all incoming and outgoing daily mail with adherence to mandated Project (i.e., UOC Project) schedules.

Become proficient in all mailroom equipment operations.

By strict adherence to the mandated schedule, prepares and send out mailings associated with the UOC Provider Enrollment part of the UOC Project.

Ensures that packages are sent by appropriate means (i.e., USPS, FedEx, UPS, etc.);

Maintain current document processing and filing system;

Scans copies of all documents received and applies a 3-step process of document preparation, document Identification and validation.

Follow the guidelines of the developed system for tracking mail received from Provider Enrollees to ensure timeliness.

Perform daily data entry on returned forwarded return mail pieces to ensure new outbound letters are regenerated and mailed back out to all Provider Enrollees.

Maintains appropriate imaged documents for appropriate storage and destruction.

Maintains adequate inventories of Project materials (via shipping and receiving of supplies and materials).

Assists with assigned projects and performs related duties as required.

COMMUNICATION WITH OTHERS:

Internal – Daily communication with the UOC Mail Center Management. Mail Center Specialist establishes a close working relationship with all Project staff.

External - Continuous contact with all levels of delivery personnel (i.e., UPS, Federal Express, US Post Office, and all general deliveries).

WORKING CONDITIONS:

Excellent working conditions in an office environment.

SPECIFICATIONS:

Knowledge – High School diploma or GED Certificate required. Thorough knowledge of AHCA policies required. Thorough knowledge of general office procedures (i.e., billing and collections) and office equipment (i.e., scanner, phone system, computer, fax machine, copy machine, etc.).

Skills/Abilities – Excellent communication and organizational skills; ability to understand written and spoken instructions. Must be detail-oriented and maintain high levels of accuracy. Mailroom Clerk must develop the ability to perform several tasks concurrently with ease and efficiency. Mail Center Specialist must attain PC proficiency.

Experience – Minimum of two years’ related office. Previous mailroom experience is a plus. Experience in the medical/insurance field a plus. Also experience with document processing equipment a plus.

Physical Requirements – Light work - some lifting (up to 50 lbs.), bending, reaching, squatting, and kneeling is required occasionally.

“The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.”

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the incumbent of this job. Incumbent may be required to perform job-related tasks other than those specifically presented in this description.

Job Type: Full-time

Pay: $14.00 per hour

Work Location: In person

Salary : $14