What are the responsibilities and job description for the Branch Manager position at Automated Door Ways Inc?
Automated Door Ways
Automated Door Ways has been an industry leader in pedestrian door and entrance solutions for the last two decades. Headquartered in Columbus, GA, we service customers in Florida, Georgia, and Alabama with our distributed technician network. Our vision behind the company is reflected in our name, Automated Door Ways. We are dedicated to serving our customers - the reason we kept Door and Ways two separate words is because we focus on the needs of the customer and provide the perfect solution to fit the job. We find “ways” to create or improve upon existing structures so that our customers will have the perfect solution for their business.
BRANCH MANAGER
ADW (Automated Door Ways) - Columbus, Georgia. Reports to: Southern Regional President
About The Role
We're seeking an experienced Branch Manager to lead operations for our Columbus, GA commercial door and hardware business. This role owns complete branch oversight including budget management, technician performance, strategic customer relationships, and after-hours emergency operations. You'll lead a team including Service Manager, Service Coordinator, Technical Coordinator, and field technicians across Georgia, Florida, and Alabama territories.
This is a senior leadership position requiring strong business judgment, P&L accountability, and the ability to balance operational efficiency with growth initiatives. The ideal candidate excels at team leadership, strategic decision-making, and building a high-performance service culture.
Key Responsibilities
Branch P&L and Budget Management
Own branch financial performance including revenue targets, gross profit margins, and expense management. Develop annual budget in coordination with Regional President. Monitor backlog, revenue pipeline, and sales forecast accuracy. Review pricing strategies and approve margin decisions on complex quotes. Make strategic accept/decline decisions on work opportunities based on profitability analysis. Oversee branch cost structure including labor, fleet, inventory investment, and overhead.
After-Hours Emergency Operations
Share decision-making authority for after-hours and emergency service requests with the Service Manager. Ensure the service department properly receives and escalates calls from the after-hours answering service. Establish and maintain a process that enables the service team to dispatch technicians in real time by evaluating distance, profitability, technician capability, and customer priority. Coordinate the on-call technician rotation to ensure proper territory coverage. Must remain accessible by phone for operational escalations outside standard business hours when the service team is unavailable.
Team Leadership and Performance Management
Lead and develop branch team including Service Manager, Service Coordinator, Technical Coordinator, and administrative staff. Manage technician conduct, work quality, and performance standards. Conduct regular performance reviews and provide coaching for professional development. Handle employee relations issues and disciplinary matters in coordination with HR. Foster positive team culture aligned with PDS values and operational excellence. Identify staffing needs and coordinate hiring initiatives with Regional President.
Technician Management and Safety Oversight
Monitor technician productivity, customer satisfaction, and quality standards. Manage on-call rotation and ensure adequate field coverage. Model safety culture and monitor technician compliance with safety protocols. Present PDS policies and procedures to field teams. Approve time-off requests and coordinate coverage planning. Conduct regular technician meetings for communication and team alignment.
Strategic Customer Relationships
Maintain relationships with key accounts and priority customers at executive level. Handle customer escalations requiring management involvement. Participate in strategic customer meetings and relationship development. Support business development initiatives with major accounts. Represent branch at industry events and customer site visits as needed.
Vendor and Fleet Management
Approve vehicle maintenance schedules and coordinate fleet servicing needs. Work with PDS Corporate to identify vehicle upgrades and purchases. Maintain fleet safety standards and ensure proper vehicle maintenance. Monitor parts vendor performance and pricing competitiveness.
Operational Oversight and Process Management
Review service quote margins and approve complex pricing decisions. Monitor NTE approvals and third-party portal work profitability. Oversee inventory levels and van stock investment strategy. Ensure operational processes align with PDS standards and systems. Review operational metrics and implement continuous improvement initiatives. Coordinate with regional leadership on territory strategy and resource allocation.
Sales and Business Development Support
Work with Sales Team to support quote development and customer engagement. Review install pricing and approve custom margin decisions. Participate in key customer presentations and project kickoff meetings. Support business development initiatives within assigned territories. Monitor market conditions and competitive landscape.
Experience
REQUIRED QUALIFICATIONS
5 years progressive leadership experience in service-based business with P&L responsibility. Proven track record managing operations teams and driving financial performance. Experience with emergency operations and on-call management systems. Commercial door, construction trades, or facility services background preferred. Experience leading multi-state operations valued.
Skills And Competencies
Strong business acumen with financial management and budget oversight experience. Excellent leadership and team development capabilities. Strategic thinking with ability to balance short-term operations and long-term growth. Strong decision-making ability under time pressure and with incomplete information. Exceptional communication and interpersonal skills. Proficiency with ERP systems (NetSuite preferred) and business analytics.
Leadership Qualities
Builds high-performance teams through coaching and accountability. Demonstrates integrity and leads by example. Solutions-oriented with customer-first mindset. Adaptable and comfortable managing change. Collaborative approach while maintaining decisive leadership when needed.
WORKING CONDITIONS
Office-based position in Columbus, GA with regular field visits to customer sites and technician locations. Standard business hours Monday through Friday with significant after-hours availability required for emergency operations and management escalations. Must be accessible by phone for operational decisions outside business hours. Some travel for regional meetings, customer visits, and industry events. Fast-paced environment requiring ability to manage multiple strategic and operational priorities simultaneously.
Compensation And Benefits
Competitive salary commensurate with experience. Performance-based bonus opportunity tied to branch financial performance. Comprehensive benefits package including health insurance, retirement plan with company match, paid time off, and professional development opportunities. This role is part of the PDS (Piedmont Door Solutions) family of companies, backed by Cobalt Service Partners.
TO APPLY
Please submit resume and cover letter outlining relevant operational leadership experience, particularly P&L management, team leadership in multi-site operations, and after-hours emergency operations experience.
ADW/PDS is an equal opportunity employer committed to diversity and inclusion in the workplace.
Automated Door Ways has been an industry leader in pedestrian door and entrance solutions for the last two decades. Headquartered in Columbus, GA, we service customers in Florida, Georgia, and Alabama with our distributed technician network. Our vision behind the company is reflected in our name, Automated Door Ways. We are dedicated to serving our customers - the reason we kept Door and Ways two separate words is because we focus on the needs of the customer and provide the perfect solution to fit the job. We find “ways” to create or improve upon existing structures so that our customers will have the perfect solution for their business.
BRANCH MANAGER
ADW (Automated Door Ways) - Columbus, Georgia. Reports to: Southern Regional President
About The Role
We're seeking an experienced Branch Manager to lead operations for our Columbus, GA commercial door and hardware business. This role owns complete branch oversight including budget management, technician performance, strategic customer relationships, and after-hours emergency operations. You'll lead a team including Service Manager, Service Coordinator, Technical Coordinator, and field technicians across Georgia, Florida, and Alabama territories.
This is a senior leadership position requiring strong business judgment, P&L accountability, and the ability to balance operational efficiency with growth initiatives. The ideal candidate excels at team leadership, strategic decision-making, and building a high-performance service culture.
Key Responsibilities
Branch P&L and Budget Management
Own branch financial performance including revenue targets, gross profit margins, and expense management. Develop annual budget in coordination with Regional President. Monitor backlog, revenue pipeline, and sales forecast accuracy. Review pricing strategies and approve margin decisions on complex quotes. Make strategic accept/decline decisions on work opportunities based on profitability analysis. Oversee branch cost structure including labor, fleet, inventory investment, and overhead.
After-Hours Emergency Operations
Share decision-making authority for after-hours and emergency service requests with the Service Manager. Ensure the service department properly receives and escalates calls from the after-hours answering service. Establish and maintain a process that enables the service team to dispatch technicians in real time by evaluating distance, profitability, technician capability, and customer priority. Coordinate the on-call technician rotation to ensure proper territory coverage. Must remain accessible by phone for operational escalations outside standard business hours when the service team is unavailable.
Team Leadership and Performance Management
Lead and develop branch team including Service Manager, Service Coordinator, Technical Coordinator, and administrative staff. Manage technician conduct, work quality, and performance standards. Conduct regular performance reviews and provide coaching for professional development. Handle employee relations issues and disciplinary matters in coordination with HR. Foster positive team culture aligned with PDS values and operational excellence. Identify staffing needs and coordinate hiring initiatives with Regional President.
Technician Management and Safety Oversight
Monitor technician productivity, customer satisfaction, and quality standards. Manage on-call rotation and ensure adequate field coverage. Model safety culture and monitor technician compliance with safety protocols. Present PDS policies and procedures to field teams. Approve time-off requests and coordinate coverage planning. Conduct regular technician meetings for communication and team alignment.
Strategic Customer Relationships
Maintain relationships with key accounts and priority customers at executive level. Handle customer escalations requiring management involvement. Participate in strategic customer meetings and relationship development. Support business development initiatives with major accounts. Represent branch at industry events and customer site visits as needed.
Vendor and Fleet Management
Approve vehicle maintenance schedules and coordinate fleet servicing needs. Work with PDS Corporate to identify vehicle upgrades and purchases. Maintain fleet safety standards and ensure proper vehicle maintenance. Monitor parts vendor performance and pricing competitiveness.
Operational Oversight and Process Management
Review service quote margins and approve complex pricing decisions. Monitor NTE approvals and third-party portal work profitability. Oversee inventory levels and van stock investment strategy. Ensure operational processes align with PDS standards and systems. Review operational metrics and implement continuous improvement initiatives. Coordinate with regional leadership on territory strategy and resource allocation.
Sales and Business Development Support
Work with Sales Team to support quote development and customer engagement. Review install pricing and approve custom margin decisions. Participate in key customer presentations and project kickoff meetings. Support business development initiatives within assigned territories. Monitor market conditions and competitive landscape.
Experience
REQUIRED QUALIFICATIONS
5 years progressive leadership experience in service-based business with P&L responsibility. Proven track record managing operations teams and driving financial performance. Experience with emergency operations and on-call management systems. Commercial door, construction trades, or facility services background preferred. Experience leading multi-state operations valued.
Skills And Competencies
Strong business acumen with financial management and budget oversight experience. Excellent leadership and team development capabilities. Strategic thinking with ability to balance short-term operations and long-term growth. Strong decision-making ability under time pressure and with incomplete information. Exceptional communication and interpersonal skills. Proficiency with ERP systems (NetSuite preferred) and business analytics.
Leadership Qualities
Builds high-performance teams through coaching and accountability. Demonstrates integrity and leads by example. Solutions-oriented with customer-first mindset. Adaptable and comfortable managing change. Collaborative approach while maintaining decisive leadership when needed.
WORKING CONDITIONS
Office-based position in Columbus, GA with regular field visits to customer sites and technician locations. Standard business hours Monday through Friday with significant after-hours availability required for emergency operations and management escalations. Must be accessible by phone for operational decisions outside business hours. Some travel for regional meetings, customer visits, and industry events. Fast-paced environment requiring ability to manage multiple strategic and operational priorities simultaneously.
Compensation And Benefits
Competitive salary commensurate with experience. Performance-based bonus opportunity tied to branch financial performance. Comprehensive benefits package including health insurance, retirement plan with company match, paid time off, and professional development opportunities. This role is part of the PDS (Piedmont Door Solutions) family of companies, backed by Cobalt Service Partners.
TO APPLY
Please submit resume and cover letter outlining relevant operational leadership experience, particularly P&L management, team leadership in multi-site operations, and after-hours emergency operations experience.
ADW/PDS is an equal opportunity employer committed to diversity and inclusion in the workplace.