What are the responsibilities and job description for the Automotive Service Advisor North Coast Mitsubishi West Cleveland position at Auto Services Unlimited?
SERVICE ADVISOR: Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. We are expanding our Service Departments at Mitsubishi, Honda, KIA, and Volkswagen and are seeking experienced, ambitious candidates who are seeking growth potential both financially and career.
Candidates will be well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by:
- Promptly and professionally answering service calls, and setting and confirming appointments
- Accurately and thoroughly writing repair orders
- Acting as a reliable, responsive liaison between the technician and customer
- Patiently and thoroughly assisting our customers through the service process.
- Collaborating with team members for loaner availability, proper warranty processing and disclosure
WHAT WE OFFER:
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Ongoing professional development
- Family-friendly and inclusive culture
- Career growth and internal promotions
- Custom and competitive wage plans
- Sundays off to create a schedule that allows you a job and a life
OUR EXPECTIONS:
- 3 plus years of experience as a Service Advisor in a dealership setting
- 5 years of customer service experience
- A strong record of positive customer satisfaction results
- Good organization skills and a friendly personality
- Fantastic communication skills
- A professional personal appearance
- A team-oriented and self-motivated attitude
- The ability to work with little supervision
- A clean driving record