What are the responsibilities and job description for the Automotive Service Advisor and Workflow Team Lead. position at Auto-Lab?
Overview
We're a growing multi-shop network looking for Service Advisors to run the front office at our Woodstock and Alpharetta locations. Here, the advisor is the operational hub — building client trust, orchestrating shop flow, and partnering with technicians using cloud tools like Tekmetric. No high-pressure selling. Real relationships, transparent Digital Vehicle Inspections, and clean, modern facilities.
Who We're Looking For We hire for character and capability as much as a perfect résumé match. If you communicate clearly, work with integrity, and want to grow, we'll train you on the systems.
Strong candidates come from many backgrounds:
- Service writers / dealership service drive — looking for a transparent culture and a real shot at work-life balance.
- Customer-facing pros from hospitality, retail management, or office administration ready to step into a higher-earning trade.
- Technicians who want to move off the floor and put their hands-on vehicle knowledge to work in the front office.
- Independent shop advisors seeking a modern, paperless workflow and room to grow across a network.
What You'll Do
- Client advisory — greet customers, listen to concerns, present DVIs honestly, and build repeat business the right way.
- Digital workflow — run Tekmetric to track jobs, coordinate shop flow, and dispatch work efficiently.
- Estimates & sourcing — collaborate with Technicians to build accurate parts/labor estimates, work with suppliers, and deliver clear quotes.
- Team alignment — pair jobs to technician skill levels, hit promised delivery times, andsign off on final QC.
- Handle payment transactions accurately while maintaining a high level of customer service and professionalism.
- Supervise the use of estimating software and computer-aided vehicle damage estimating systems to ensure precise quotes.
- Take a leadership role in coaching and training initiatives for team members on service procedures, estimating techniques, and customer interaction best practices.
- Foster a positive team environment focused on continuous improvement in auto service management and customer satisfaction.
What Helps You Thrive Here
· Customer-first instincts — you take initiative to improve every customer's experience, not just process transactions.
- Ownership of the shop — you look for ways to lift shop performance and make the team's day smoother, not just your own.
- Tech-curious or tech-fluent — you're either comfortable with cloud platforms, tablets, and two-way texting, or eager to learn the tools that make our team more effective and efficient.
- A collaborative spirit — high integrity, strong work ethic, and the mindset that the shop wins together.
- A foundation to build on — background in service writing, automotive, or high-touch customer management.
Compensation
- Total range: $60K–$120K (base salary performance incentives).
- Base salary: $55K–$70K, depending on experience — a guaranteed floor, not a draw you have to claw back.
- Performance incentives: Commission on shop gross profit per repair order, plus a monthly bonus tied to customer satisfaction and reviews. Top performers in our network earn $120K .
Compensation will be based on experience, fit, and contribution.
What We Offer
- Benefits: Medical, dental, and vision options.
- Growth: Paid training on our systems and a clear path across our multi-shop network as we expand.
- Environment: Modern, clean, well-equipped shops with structured schedules — we respect your time, including most weekends off.
To Apply Send your résumé or a brief work summary to admin@iconiccapusa.com.
Also please include a statement on why this role fits you.
Pay: $75,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $55,000 - $70,000