What are the responsibilities and job description for the Sales Service Representative position at Auto-Chlor System?
Company Description Auto-Chlor System is a nationwide leader in service and cleaning solutions, supporting restaurants, bars, hospitality, laundry, and healthcare operations for over 85 years. Customers across foodservice, food processing, healthcare, industrial, and oil and gas markets rely on Auto-Chlor to maintain clean and safe environments, improve operational efficiency, and meet sustainability goals. Founded in Memphis, Tennessee in 1938, the company now operates through both dealer and company-owned locations across much of the United States. Auto-Chlor has evolved beyond commercial dish machines to offer a broad range of products and services tailored to modern business needs. Team members join a stable, service-focused organization with a long history of customer trust and industry innovation.
Role Description The Sales Service Representative is a full-time, on-site role based in Round Rock, TX. This role is responsible for visiting customer locations to install, maintain, and service cleaning and dishwashing equipment, while ensuring product performance and safety standards are met. The individual will build and maintain strong customer relationships, identify opportunities for additional products and services, and support sales growth through consultative conversations and solution-based recommendations. Daily tasks include route management, troubleshooting equipment issues, delivering and replenishing products, training customer staff on proper usage, and documenting service activities accurately. The Sales Service Representative will collaborate with local team members to meet service metrics, respond to urgent customer needs, and uphold Auto-Chlor’s commitment to quality and reliability.
Qualifications
Role Description The Sales Service Representative is a full-time, on-site role based in Round Rock, TX. This role is responsible for visiting customer locations to install, maintain, and service cleaning and dishwashing equipment, while ensuring product performance and safety standards are met. The individual will build and maintain strong customer relationships, identify opportunities for additional products and services, and support sales growth through consultative conversations and solution-based recommendations. Daily tasks include route management, troubleshooting equipment issues, delivering and replenishing products, training customer staff on proper usage, and documenting service activities accurately. The Sales Service Representative will collaborate with local team members to meet service metrics, respond to urgent customer needs, and uphold Auto-Chlor’s commitment to quality and reliability.
Qualifications
- Customer service and relationship-building skills to support ongoing client satisfaction and retention.
- Sales aptitude, including basic consultative selling and the ability to identify and communicate value-added solutions.
- Mechanical and technical abilities to install, troubleshoot, and repair dish machines and related cleaning equipment.
- Organizational and time-management skills to manage service routes, prioritize tasks, and complete documentation accurately.
- Ability to perform physical tasks, including lifting products and equipment, working in commercial kitchen environments, and standing for extended periods.
- Reliable transportation and a valid driver’s license, with a clean driving record, to travel to customer sites in the assigned territory.
- Strong verbal and written communication skills, including clear instruction and training for customer staff.
- High school diploma or equivalent required; additional technical, sales, or service-related training is beneficial.
- Willingness to work a flexible schedule, including occasional early mornings, evenings, or weekends, based on customer needs.
- Prior experience in field service, hospitality, foodservice, or a related industry is preferred but not required.