What are the responsibilities and job description for the Front Desk Staff position at Austinburg Hotel?
Job Summary
We are seeking an energetic and professional Front Desk Staff member to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a warm, efficient environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management and customer service expertise while contributing to a dynamic team.
Duties
- Greet visitors, clients, and vendors warmly and professionally, ensuring a positive first impression.
- Manage multi-line phone systems with confidence, directing calls accurately and courteously.
- Handle incoming correspondence, emails, and inquiries promptly while maintaining confidentiality.
- Maintain organized reception areas through filing, data entry, and document proofreading to ensure accuracy.
- Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
- Assist with clerical duties including copying, scanning, faxing, and maintaining office supplies inventory.
- Provide excellent customer support by addressing questions or concerns efficiently and professionally.
Skills
- Proven experience working at a front desk or in an office environment with strong organizational skills.
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
- Excellent phone etiquette with experience managing multi-line phone systems; bilingual abilities are a plus.
- Strong clerical skills such as data entry, filing, proofreading, and time management to handle multiple priorities effectively.
- Knowledge of office management procedures including calendar management and personal assistant tasks.
- Familiarity with bookkeeping software like QuickBooks for basic financial recordkeeping.
- Exceptional customer service skills with a friendly demeanor and professional communication style. Join us to be the welcoming voice of our organization! Your enthusiasm and attention to detail will help foster a positive environment where everyone feels valued and supported. We’re excited to see how your skills can contribute to our team’s success!
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15 - $16