What are the responsibilities and job description for the Customer Service Representative position at Austin Ganim landscape design?
Overview
A local Fairfield ,Connecticut landscape design-build firm, is seeking an individual who is a good fit with our goals for the company, our personalities and the overall character of the firm. Candidates must be a highly motivated, hardworking, and a creative individual who is willing to learn and take on responsibility.
Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients. In this energetic role, you will deliver exceptional customer support, foster positive relationships, and ensure every interaction leaves a lasting impression. Your communication expertise, and enthusiasm will drive customer satisfaction and loyalty. This paid position offers an exciting opportunity to develop your client service skills in a fast-paced environment committed to excellence.
Responsibilities
· Responsible on a daily basis for ensuring the smooth operation of the office, as well as to provide high quality and timely administrative support.
· Serving as the primary receptionist, answering and directing incoming calls; while presenting a professional, welcoming first contact to all clients, suppliers, vendors, staff, media, etc. – by phone, in person, and email.
· Schedule and confirm appointments for Office Staff. Track projects, from initial meeting, through design/quote process to installation or denial. Keep office staff on track with their project deadlines and follow-up with clients to confirm receipt of proposals and identify questions and concerns.
· Assist clients in person and over the phone with the execution of contracts and receipt of deposits and payments.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Making photocopies, sending faxes, e-mails, and filing as needed.
- Stocking and distributing office supplies.
- Maintaining general office tidiness and cleaning of common areas.
- Running errands and performing miscellaneous job-related duties as assigned
· Assist with the creation of customer presentations and estimates as well as researching products, suppliers and pricing as needed.
· Assist project managers with data entry and billing as well as clerical/bookkeeping duties and maintaining office records. Including the invoicing of landscape services using QuickBooks Software.
- Provide support for marketing/communications; maintain mailing list, assist with mailings and client follow-up, and marketing campaigns both print and electronic.
- Provide friendly, professional assistance to customers via phone, email, and text ensuring their needs are met efficiently and effectively
- Handle inbound and outbound calls with confidence, demonstrating excellent phone etiquette and communication skills
- Assist clients with inquiries related to services, sheduling appointments for staff members, billing, and account management while maintaining a positive attitude
- Support sales efforts by identifying customer needs and offering suitable solutions
- Enter data accurately into company systems, including customer information, transaction details, and service requests
- Collaborate with team members to resolve issues promptly and contribute to a supportive environment
Experience
- Previous experience in customer support or call center roles is preferred but not required; training will be provided for motivated candidates
- Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively
- Strong communication skills in English are essential; additional spanish language proficiency is a plus
- Familiarity with Microsoft Office and Quickbooks applications and general computer skills are necessary for daily tasks
- Experience with data entry, analysis skills, and typing accuracy will enhance your performance in this role
- Prior experience in customer service roles or client interactions is beneficial
Embark on a rewarding career where your enthusiasm fuels exceptional service! We’re dedicated to supporting your growth while providing an engaging work environment that values your contributions.
Please note that our office is a pet friendly environment, there are two resident long hair cats.
To apply for this position please complete the form below. If desired you can submit additional information to employment@austinganimlandscapedesign.com
Pay: $24.53 - $29.54 per hour
Work Location: In person
Salary : $25 - $30