Loan Operations Administrative Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Includes the following, other duties may be assigned;

Daily Operations & Core System Maintenance

• Customer Support: Answers phone calls, resolves operational problems, and answers inquiries relating to loan operations.
• Core Data Review: Reviews daily operational reports to ensure core data entry remains completely accurate.
• Non-Posted Items: Processes daily non-posted loan items efficiently to prevent exceptions.
• System Maintenance: Maintenances loan accounts as requested and updates core rate specs within established bank guidelines.

Financial Processing & Reconciliations

• Account Reconciliation: Reconciles loan-related general ledger accounts on a scheduled basis.
• Vendor & Premium Payments: Pays billings for lending-related vendors and processes payments for premium insurance products like GAP, Credit Life, and Disability.
• Specialized Transactions: Processes loan charge-offs, recoveries, and participation payments.
• Fees & Interest: Reviews and keys deferred interest and fees into the core banking system when required.
• Secondary Market: Reviews of Secondary Market documentation and processes corresponding Gain on Sale accounting entries.

Compliance, Monitoring & Reporting

• Regulatory Monitoring: Reviews and monitors of all Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA) loan accounts as required.
• Extension Tracking: Reviews and monitors loan payment extensions for policy compliance.
• Government Lending: Reports on all Small Business Administration (SBA) loans and submits servicing payments accordingly.
• Dispute Resolution: Responds to credit bureau disputes and reviews formal credit denials.
• Legal Requests: Reviews and prepares necessary loan information and documentation in response to subpoenas.
• Reporting: Prepares monthly board reports, operational reports, and monthly Lender Commissions reports.

Corporate & Professional Standards

• Confidentiality: Handles highly confidential and sensitive financial information with proper discretion and always maintains total confidentiality.
• Policy Compliance: Maintains established department and Bank policies, procedures, strategic objectives, and quality assurance standards.
• Attendance: Reports to work regularly, reliably, and promptly.
• Customer Service: Provides superior internal and external customer service in alignment with the Bank's brand.

QUALIFICATION REQUIREMENTS:

• Physical attendance at the workplace is an inherent requirement of the role

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma, 3-5 years banking experience, or equivalent.

LANGUAGE SKILLS:

• Ability to read and interpret promissory notes and other financial and professional documents. Ability to write routine reports and professional correspondence.  Ability to effectively present information in one-on-one and small group situations to customers and other employees of the Bank and respond effectively to questions. 

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to calculate simple mathematical equations as applicable.

COMPUTER SKILLS:

• Ability to operate a personal computer and use Microsoft Word, Excel, spreadsheets and Bank systems software with proficiency.

REASONING ABILITY:

• Ability to apply commonsense understanding to carry out written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS:

• Physical requirements for this position are modest and reflective of a typical office environment.
• Occupational requirements include the ability to see, hear, and speak clearly and distinctly.
• Requirements are high for meeting deadlines, frequent interruptions, and telephone and email activity.
• Must be able to work at a computer for extended periods.
• Mental activity required is high for reasoning, remembering, reading, writing and speaking.

WORK ENVIRONMENT: 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all essential duties, responsibilities and requirements of personnel.