Reservations & Guest Experience Team

As a Reservations & Guest Experience Team at Auster, you’ll be the first point of contact for future guests, guiding them from their initial inquiry through arrival and through departure. This role plays a key part in shaping the guest experience before guests ever step on property.

You’ll assist with reservations, pre-arrival planning, and personalized recommendations, helping guests make the most of their time in Paradise Valley and Yellowstone National Park. This position blends hospitality and sales, requiring strong communication skills, attention to detail, and a genuine interest in creating thoughtful, well-planned stays.

Key Responsibilities
Reservations & Sales:

• Respond to guest inquiries via phone, email and online channels in a timely and professional manner
• Guide guests in selecting accommodations, dates, and experiences that best fit their needs
• Convert inquiries into confirmed bookings while supporting overall revenue goals
• Promote on-property offerings, packages, and activities to enhance guest stays
• Encourage advance booking of dining, activities, and experiences

Guest Experience & Pre-Arrival Planning:

• Support pre-arrival communication, including confirmations, reminders, and planning assistance
• Provide knowledgeable recommendations on Yellowstone, Paradise Valley, and seasonal activities
• Anticipate guest needs and proactively offer suggestions to elevate their stay
• Assist with coordinating restaurant reservations, guided activities, and special requests

Reservations & Administrative Support:

• Accurately enter and manage reservations, modifications, and cancellations in the property management system (PMS)
• Maintain detailed guest profiles, including preferences and special requests
• Monitor reservation systems and report discrepancies or technical issues
• Assist with daily administrative tasks, reporting, and internal coordination

Team Collaboration:

• Work closely with operations, housekeeping, and guest services to ensure smooth arrivals and departures
• Communicate guest preferences and important details across departments
• Follow established service standards, policies, and procedures
• Participate in training and contribute to a positive, team-oriented work environment

Qualifications

• 1-3 Years of experience in hospitality, reservations, customer service, or a related field preferred
• Strong written and verbal communication skills
• Comfortable using technology, booking systems, and digital tools
• Highly organized with strong attention to detail
• Ability to multitask and manage shifting priorities in a fast-paced environment
• Interest in travel, outdoor recreation, or the Yellowstone region is a plus

What We Offer

• Competitive salary (DOE)
• Private room in shared housing available
• Health benefits, paid time off, and 6% 401(k) match
• Opportunity to be part of a new, design-forward hospitality experience in one of Montana’s most scenic regions

About Auster

Auster at Dome Mountain is a boutique lodging experience located along the Yellowstone River in Paradise Valley. Designed to connect guests with the surrounding landscape, Auster offers thoughtfully designed cabins, curated outdoor experiences, and access to one of the most iconic regions in the American West.

Why This Role Matters

This position plays a critical role in shaping the guest's experience before arrival. The conversations, recommendations, and planning support provided here directly influence how guests experience Auster and often determine whether they choose to book in the first place or visit again in the future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Emigrant, MT 59027 (Required)

Ability to Relocate:

• Emigrant, MT 59027: Relocate before starting work (Required)

Work Location: In person