Reservations and Retail Assistant

Reservations & Retail Associate
Auster at Dome Mountain

About Auster

Auster at Dome Mountain is a boutique lodging experience located along the Yellowstone River in Paradise Valley. Designed to connect guests with the surrounding landscape, Auster offers thoughtfully designed cabins, curated outdoor experiences, and access to one of the most iconic regions in the American West.

Why This Role Matters

This role helps ensure consistency across both guest services and retail operations. Whether assisting guests with trip planning, supporting the market and outfitter spaces, or helping oversee daily operations in a manager’s absence, this position plays an important role in creating a seamless and memorable Auster experience.

Position Summary

As a Reservations & Retail Associate at Auster, you’ll serve as a key point of contact for guests throughout their experience — from initial inquiries and trip planning to on-property support during their stay. This hybrid role blends hospitality, guest service, reservations, and retail operations, helping ensure a seamless and welcoming experience across the property.

This position supports both the front desk/reservations team and retail operations, stepping in to assist with daily oversight when managers are not on property. The ideal candidate is highly organized, guest-focused, adaptable, and comfortable balancing administrative tasks with hands-on hospitality and retail support.

Key Responsibilities

Guest Experience & Reservations

• Respond to guest inquiries via phone, email, and online channels in a timely and professional manner
• Assist guests with accommodations, activity recommendations, dining reservations, and pre-arrival planning
• Support reservation management, including bookings, modifications, cancellations, and guest profiles within the PMS system
• Provide knowledgeable recommendations about Yellowstone National Park, Paradise Valley, and seasonal activities
• Anticipate guest needs and help create thoughtful, personalized stays
• Assist with guest check-ins, departures, and general front desk support as needed

Retail Operations & Guest Service

• Support the daily operations of Auster’s retail spaces, including the Outfitters Room and Market
• Deliver warm, knowledgeable service while creating a welcoming retail experience for guests and visitors
• Maintain clean, organized, and visually appealing retail environments that reflect the Auster brand and aesthetic
• Assist with merchandising, product restocking, inventory organization, and seasonal displays
• Process retail transactions accurately using POS systems and support daily opening/closing procedures
• Monitor product levels and communicate inventory needs or operational issues to management

Administrative & Operational Support

• Maintain accurate records across reservation and retail systems
• Support coordination between guest services, housekeeping, food & beverage, and activities teams
• Assist with reporting, administrative tasks, and operational follow-through across departments
• Step in to help oversee day-to-day operations and guest needs when department managers are unavailable
• Communicate guest preferences and important details clearly across teams

Team Collaboration

• Work closely with all departments to ensure smooth guest experiences across the property
• Contribute to a positive, team-oriented work environment grounded in hospitality and professionalism
• Follow established service standards, policies, and procedures
• Participate in training and ongoing operational support as needed

Qualifications

• 1–3 years of experience in hospitality, reservations, retail, guest services, or a related field preferred
• Strong written and verbal communication skills
• Comfortable using booking systems, POS systems, and digital tools
• Strong organizational skills with excellent attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Positive, team-oriented attitude and willingness to step in where needed
• Interest in travel, outdoor recreation, retail merchandising, or the Yellowstone region is a plus

What We Offer

• Competitive hourly pay (DOE)
• Private room in shared housing available
• Health benefits, paid time off, and 6% 401(k) match
• Opportunity to be part of a new, design-forward hospitality experience in one of Montana’s most scenic regions

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person