Golf Shop Associate (Murphy Creek - Variable Hours)

JOB LOCATION 1700 S Old Tom Morris Rd Aurora, Colorado 80018-3089 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Golf balls usually end up in the tall grass, but the golf shop stays perfectly on track. Checking in players and managing reservations takes a friendly face and an honest approach. Every visitor deserves to be treated with genuine kindness and respect. Serving the local public means doing the right thing is always the top priority. Stressful moments need a calm and professional attitude to keep things moving. Making the customer experience the main focus ensures everyone has a good time. Lifting fifty pounds or driving a cart keeps the day interesting between office tasks. Genuine people who value the game and the community will thrive here. Must be 16 years old by time of hire The starting hiring rate for this role is $17.00/hour. This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. The City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice. ** This job announcement is for collecting candidate applications for current and future Golf Shop Associates. Applicants will be contacted only when a position need is identified, and their qualifications match the position's needs. ** The selected applicant(s) will undergo the following conditions: Background Check (if over 18) Position overview: Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses. Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department PRIMARY DUTIES & RESPONSIBILITIES Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries. Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course Assist with various programming and or marketing activities for the course and Golf Division Those with golf instruction experience may be asked to help with instructional programming May be issued keys and asked to help with opening and closing responsibilities Will help with outside service duties when need arises Performs other related duties as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: No minimum requirement Experience: No minimum requirement Preferred Qualifications: Previous customer service experience working in a golf shop or similar retail environment Knowledge: Awareness that the customer experience must be the priority if we are to be successful Understanding that as a government employee, it is our job to serve the public Awareness of the importance of treating everyone with equal respect and kindness Awareness of generally accepted cash handling best practices General knowledge of the traditions surrounding the game of golf Skills: Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone) Servant oriented attitude – desire to help customers feel welcome and appreciated Exhibits a calming influence in conflict situations Knowing when to offer assistance to help with a situation Experienced in traditional computer operations and windows-based programs Abilities: Establish and maintain effective working relationships with employees at all levels of organization Be professional when interacting with fellow-employees and the public Handle sensitive situations with tact and diplomacy Communicate effectively both orally and in writing Know when to call on a supervisor or another more experienced staff member to assist with a situation Creatively solve problems, negotiate and handle stressful situations in a positive manner Have an open mind and look at situations from multiple perspectives Take direction and sometimes criticism from superiors in a constructive manner Licenses and Certifications Required: Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired WORKING CONDITIONS Essential Personnel: When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel. Physical Demands: Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance at a time Continuous standing and walking Occasional sitting, pushing, pulling, bending, carrying, stooping Clear vision to read computer monitor and written documents Speech communication and hearing to maintain communication with employees and citizens Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment Work Environment: Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions Equipment Used: Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and various golf specific software programs Driving a golf cart will be a frequent requirement of this position. This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment. The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24. For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply. Why Work for Aurora? Rewarding public sector work impacting a large and diverse community Growing city and employee population Competitive total compensation package Rich benefits package with low employee costs Generous paid leave program 100% funded Employee and Family Care Leave Program Retirement pension plan and 457b plans available Subsidized recreation center pass, on-site fitness centers and wellness programs Continued education and career advancement opportunities Learn more about city of Aurora benefits Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. Applicants who hold a Commercial Driver’s License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy. If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Salary : $17