What are the responsibilities and job description for the Customer Service Representative position at Aurora Technical Systems, LLC?
Benefits:
- Dental insurance
- Health insurance
- Signing bonus
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide product information and assist customers with order processing.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Identify and escalate priority issues to appropriate departments.
- Conduct follow-ups to ensure customer satisfaction and retention.
- Stay updated on product knowledge and company policies.
Requirements:
- High school diploma or equivalent; associate's degree preferred.
- 1-2 years of experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and customer management software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude and a passion for helping others.
- Availability to work flexible hours, including evenings and weekends.
This is a remote position.
Salary : $16 - $22