Technical Trainer

Job Description Summary

The Technical Trainer (Payroll Ops) is responsible for delivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for both internal teams and clients. This role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement. The Technical Trainer applies payroll expertise, learning methodologies, and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities.

What Part Will You Play?

• Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula
• Update, maintain, and contribute to training content, including reference materials, presentations, and learning aids
• Tailor training delivery to audience needs within established frameworks and guidelines
• Participate in training analysis, evaluation, and follow-up activities to assess effectiveness and support business outcomes activities to assess effectiveness and support business outcomes
• Provide consultative guidance related to payroll systems, processes, and ancillary products within the defined scope
• Collaborate with cross-functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs
• Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders initiatives for peers and stakeholders
• Continue to build payroll, product, and training knowledge through ongoing learning and feedback
  
  

Minimum Qualifications

• 2-4 years of Payroll Service Bureau experience required
• Experience delivering training, mentoring, or facilitating learning (formal or informal)
• Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings
• Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments
  
  

Preferred Qualifications

• Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation)
• Bachelor’s degree (or equivalent experience)
• CPP certification
• Proficiency in a second language
• Able to work in a fast-paced environment
• Experience delivering results and measurable outcomes
  
  

Skills & Capabilities

Demonstrates the ability to:

• Apply Adult Learning Theory concepts to facilitate engaging and effective training sessions
• Independently deliver training using approved materials while adapting delivery to diverse audiences
• Manage time, pacing, and participant engagement across training sessions and initiatives
• Support consultative discussions related to payroll systems, processes, and ancillary products with growing confidence
• Apply company policies, procedures, and training standards to resolve a variety of training-related issues
• Navigate required training and payroll systems with proficiency to support delivery, documentation, and reporting
• Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer
  
  

Job Complexity, Supervision & Knowledge

• Job Complexity: Works on problems of moderate scope where analysis requires consideration of multiple factors; exercises judgment within defined practices and procedures
• Supervision: Receives general guidance on routine work and more detailed instruction on new projects or initiatives
• Subject Matter Knowledge: Demonstrates proficiency across multiple payroll products and processes with an understanding of cross-functional dependencies
  
  

What Success Looks Like In This Role

• Independently delivers payroll training sessions that are accurate, engaging, and aligned to learning objectives
• Demonstrates reliable application of Adult Learning Theory and facilitation best practices
• Builds strong working relationships with internal teams and cross-functional partners
• Contributes meaningful input to training improvements, updates, and evaluation efforts
• Balances training delivery, content support, and collaboration responsibilities effectively
• Continues to grow toward broader content ownership, consultation depth, and leadership opportunities
• #Auris
  
  

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.