What are the responsibilities and job description for the Program Manager position at Aureon?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead multiple interdependent projects, coordinating cross-functional teams across business and IT.
- Build strong collaborative relationships across IT and Operations, influencing without direct authority.
- Plan, maintain, and evolve program roadmaps, milestones, dependencies, scope, and budgets as priorities change
- Monitor progress, risks, issues, staffing needs, schedules, and costs; implement mitigation strategies and corrective actions as needed
- Ensure programs meet expectations for architecture alignment, functionality, quality, timeline, and budget
- Drive change management, operational readiness, and stakeholder adoption
- Define success metrics, KPIs, and performance evaluation frameworks; deliver transparent, data-driven reporting through dashboards and executive communications
- Reinforce PMO, Agile, and intake best practices; ensure requirements readiness and clarity
- Lead workflow transformation initiatives and system implementation programs through successful completion
- Partner with technical product managers to prioritize features and manage scope to meet delivery objectives
- Forecast resource needs, manage vendors and SOWs, create projects and work items, and assign resources accordingly
- Maintain clear, accessible documentation including project plans, scope, risks, assumptions, and dependencies
- Ensure acceptance, ownership, and measurable business outcomes
- Foster a culture of continuous improvement, efficiency, and innovation
- Portfolio administration activities such as project intake proposals, portfolio dashboards, and updating governance artifacts.
- Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE:
Required
- Bachelor’s degree in business or other related field or equivalent professional experience
- Minimum Five years of experience managing complex programs or medium to large cross-functional initiatives in IT or telecommunications.
Preferred
- PMP Certification plus one of the following additional certifications: PfMP (Portfolio Management Professional), PgMP (Program Management Professional) or OPM3 (Organization Project Management Maturity Model) SAFe, Scrum Master, Certified Agile Coach (CTC, CEC, PMI-ACP)
REQUIRED SKILLS:
- Demonstrates strong teamwork, interpersonal and collaborative skills.
- Strong technical background with deep understanding of software development and Agile methodologies
- Proven ability to lead cross-functional teams and work independently or collaboratively
- Excellent written and verbal communication skills, including executive-level communication
- Demonstrated leadership, time management, facilitation, and organizational skills
- Experience managing projects and programs across the full lifecycle using multiple methodologies
- Expertise in risk assessment, trade-off analysis, mitigation strategies, and issue resolution
- Proven ability to deliver projects within defined scope, timeline, budget, and quality requirements
- Proficiency with enterprise project management tools and best practices (e.g., MS Project, Project Online)
- Expertise in project governance and documentation (charters, plans, schedules, budgets, reports, KPIs)
- Ability to define KPIs, build metrics frameworks, and apply Agile metrics (velocity, burndown/burnup) effectively
- Proven experience in workflow transformation and technology/system integration
- Strong analytical, problem-solving, and prioritization skills; able to manage multiple initiatives in dynamic environments
- Strong familiarity with and experience using project management software such as MS Project.
- General knowledge of process improvement via Six Sigma/Lean concepts desired but not required.
TOOLS, EQUIPMENT, AND SOFTWARE:
- Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
- Experience with different PM Software tools used to manage individual projects and roll up programs for reporting and financials
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work in an office environment, hybrid remote option available.
- Frequent utilization of manual dexterity and visualizing of a computer screen