Logistics Supervisor (Air Cargo & Cold Chain)

Position Overview

We are seeking a hands-on Transportation & Logistics Supervisor to support daily air freight operations, import/export shipments, and cold-chain packaging activities. This position requires direct, practical experience with airline cargo operations, air waybills, export documentation, cargo bookings, shipment monitoring, and temperature-sensitive packaging.

The successful candidate will actively perform these operational duties while coordinating daily workflows, supporting team performance, and ensuring shipments are processed accurately, safely, and in compliance with applicable requirements.

This is an operations-focused supervisory role, not a management-only position. Candidates must demonstrate relevant air transportation and cold-chain experience on their resumes. General warehouse, distribution, or logistics experience alone will not meet the requirements.

Key Responsibilities

Air Freight, Import/Export & Shipment Documentation

• Prepare Master Air Waybills (MAWBs) and other required air shipment documentation.
• Coordinate domestic and international air freight and truck shipment activities.
• Book cargo space with airlines and other transportation providers through telephone, online portals, and email.
• Arrange shipment bookings and complete required documentation before export.
• Prepare and file Shipper’s Export Declarations (SEDs) for applicable high-value shipments.
• Perform cargo export pre-screening where required.
• Monitor shipment status, track delays, and follow up to ensure timely movement and delivery.
• Monitor shipments placed on hold and coordinate the necessary approvals for export or delivery.
• Update and maintain the Outbound Flight Monitor to ensure accurate shipment visibility.
• Monitor individual and shared email accounts and promptly action shipment-related requests and follow-ups.

Cold-Chain & Packaging Operations

• Apply a strong understanding of cold-chain management and temperature-sensitive shipment handling.
• Prepare, configure, and refurbish gel packs and reusable shipping packaging.
• Ensure packaging materials are appropriately prepared for shipment requirements.
• Maintain product integrity and follow applicable handling, quality, safety, and compliance procedures.
• Perform physical packaging and operational tasks, including lifting items weighing approximately 25–70 pounds.

Daily Operations & Team Supervision

• Coordinate and support day-to-day transportation and logistics activities to maintain service reliability.
• Work hands-on alongside the operations team to complete shipment processing and resolve operational issues.
• Monitor workflow, shipment tracking, operational metrics, and service performance.
• Provide day-to-day direction, support, and guidance to team members.
• Help prioritize workloads, address shipment exceptions, and escalate issues when necessary.
• Maintain accurate operational records and follow established standard operating procedures.
• Identify opportunities to improve shipment processing, tracking, packaging, and operational efficiency.
• Support a safe, organized, and accountable working environment.

Required Qualifications

• At least 3 years of experience in transportation, logistics, supply chain, distribution, or a related field.
• Demonstrated hands-on experience with air import/export operations and airline transportation.
• Experience preparing Master Air Waybills (MAWBs) and handling air waybill documentation.
• Experience booking cargo space and coordinating shipments before export.
• Experience preparing or filing Shipper’s Export Declarations (SEDs), as applicable.
• Practical knowledge of cold-chain management, including gel-pack preparation, packaging configuration, and refurbishment.
• Experience tracking shipments, monitoring on-hold shipments, and updating flight or shipment monitoring systems.
• Knowledge of applicable transportation, export, quality, safety, and handling requirements.
• Strong communication, organization, problem-solving, and coordination skills.
• Ability to lift 25–70 pounds as required by the role.
• Bachelor’s degree or an equivalent combination of education and experience.

Preferred Qualifications

• At least 3 years of supervisory or team-lead experience.
• Professional certification such as Certified Supply Chain Professional (CSCP), Certified in Logistics, Transportation and Distribution (CLTD), Certified in Planning and Inventory Management (CPIM), or an equivalent industry-recognized certification.

Ideal Candidate Profile

The ideal candidate has worked directly in airline cargo, air freight forwarding, international shipping, or specialized cold-chain transportation operations. They can independently handle shipment bookings, air waybills, export documentation, shipment monitoring, and gel-pack packaging activities while supporting daily team operations.

Recruiter screening priorities:

• Verify hands-on air import/export and airline cargo experience.
• Confirm Master Air Waybill preparation and pre-export booking experience.
• Validate SED/export documentation knowledge.
• Confirm cold-chain and gel-pack preparation, configuration, and refurbishment experience.
• Ensure these responsibilities are clearly documented on the resume and have been a substantial part of the candidate’s daily workload.

Additional Assignment Requirements

• An in-person interview with the hiring manager is required.
• Candidates must complete the required presentation before submission.
• All required skills must be clearly reflected on the resume.
• An STA number is required for all workers covered by the applicable workers’ compensation process; the number will be applied for onsite on the first day of the assignment.
• The role is temp-to-perm, with potential conversion based on business needs and performance.