HFW Care Coordinator

Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness.

Position Title: HFW Care Coordinator

Location: Park Forest, IL
Hourly Rate: $21-$21.64

SUMMARY

Under the direct supervision of the CCS Supervisor, the HFW Care Coordinator serves as a liaison between patients, families, and the healthcare system to ensure the coordination of primary care and behavioral health services. This role supports patients through high-fidelity wraparound services, ensuring access to care, consistency in treatment, and connection to community resources.

The HFW Care Coordinator provides exceptional customer service, ensures a safe and efficient environment of care, and demonstrates the ability to manage multiple priorities while maintaining accuracy, professionalism, and compassion in all interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain patient confidentiality and adhere to ethical and professional standards at all times.

• Deliver outstanding customer service in accordance with the AIDET model, exceeding expectations to ensure the best possible outcomes.

• Manage a high-fidelity wraparound caseload, ensuring behavioral health needs are consistently addressed and coordinated.

• Schedule and track medical, dental, and behavioral health appointments for patients.

• Conduct required in-person and telephonic contacts with patients and families, including monthly family team meetings.

• Develop individualized care plans in collaboration with patients, families, and interdisciplinary care teams.

• Maintain accurate and timely data entry across various databases and electronic portals.

• Serve as a liaison between behavioral health and primary care teams by attending case consultations, care team meetings, and clinical huddles.

• Apply knowledge of medical and mental health conditions to support patient care planning and intervention.

• Complete evidence-based assessments, including tools such as SBIRT, PHQ-2/PHQ-9, GAD-7, and Vanderbilt.

• Provide case management and advocacy, connecting patients to internal and external mental health, substance use, and community support services.

• Collaborate with health plans, hospitals, specialists, and providers to ensure comprehensive, coordinated care.

• Attend required trainings and meetings, and complete all Core Curriculum courses related to this position.

• Perform all other duties as assigned.

KEY COMPETENCIES

• Dependable and reliable, with a strong commitment to quality and service.

• Demonstrates initiative and problem-solving skills.

• Effective multitasking and time management abilities.

• Makes data-driven decisions and exercises sound judgment.

• Works both independently and collaboratively within a team.

• Strong verbal, written, and organizational skills.

• Maintains attention to detail and program compliance while meeting deadlines.

QUALIFICATIONS

Education and/or Experience

• Master’s degree (MA) in Social Work, Psychology, or a related field with at least 3 years of experience in behavioral health or a related field preferred.

• Strong proficiency in Microsoft Office and database management required; must be adept at data entry and recordkeeping.

Other Qualifications

• Current driver’s license and auto insurance required.

• Ability to work flexible hours, including evenings, weekends, and scheduled holidays as needed.

BENEFITS

• Health, Dental, and Vision Insurance

• Disability & Life Insurance

• Paid Vacation, Sick Days, and Holidays

• Retirement Plan

• Employee Assistance Program (EAP)

• Employee Discounts on services such as cell phones, restaurants, and more