CS SCHEDULER AND REGISTRAR - INFUSION

Legal Entity

Aultman Hospital

Position Summary

The Infusion Scheduler coordinates, creates and maintains the Infusion Schedule (chemo, transfusions, injections, blood, labs etc.). They schedule ancillary testing for Hematology/Oncology patients. They also pre-register all encounters with valid demographic and insurance information. In doing so, schedulers help to ensure efficient patient flow and appropriate testing while ensuring all financial procedures are followed in a consistent and appropriate manner. They are also responsible for the Check In process which initiates the patient lab visit for the day.

Department Summary

Qualifications

• The Infusion Scheduler must possess a High School diploma or equivalent

• Comprehensive knowledge of medical procedures and terminology (Preferred but will train)

• Comprehensive knowledge of insurance and authorization requirements by payer and procedure (Preferred but will train)

• The Infusion Scheduler has comprehensive knowledge of department schedules, resources, preps and guidelines

Department Qualifications

Skills

• The Infusion Scheduler must possess excellent customer service skills and ability to interact in a helpful, courteous and compassionate manner

• Excellent typing, spelling and verbal skills (Required)

• The Infusion Scheduler must have the ability to multi-task using multiple systems while handling phone calls, patient interaction and frequent interruption.

Department Skills

Responsibilities & Expectations

• The Infusion Scheduler schedules appointments for Infusion and Imaging via faxes, phone calls or electronic orders into the Cerner Win32 scheduling system

• Coordinate multiple tests in back-to-back time slots to assure the highest possible customer satisfaction and patient flow

• Work with departments and offices for urgent or stat ordered appointments

• On occasion perform medical screen questions for MRI and CT appointments

• Provide patient/office with preps, guidelines and directions associated with the appointment to assure patient is prepared and educated

• Initiate calls to assure all demographic and insurance requirements are completed on each patient encounter

• Validate health plan eligibility utilizing RelayHealth insurance eligibility system

• Utilize AHIQA quality system to ensure accuracy

• Check patients into the Infusion department upon arrival, presenting all necessary forms and documents and obtain electronic signatures

• Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures

Department Responsibilities & Expectations

Working Conditions

• The Infusion Scheduler shifts range from 6:30am – 4:30pm M-F or hours as required by the job.

• The Infusion Scheduler position is subject to frequent interruptions and changes in priority of duties throughout the day.

• This position is located in brand new Timken Family Cancer Center

Hazardous Exposure Category

Category II - Includes tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues by exposure or potential exposure may be required as a condition of employment. Appropriate protective measures will be readily available to every employee engaged in Category II tasks.

Physical Addendum

Demands

Frequency

Remarks

Lifting 0-10 lbs

Occasional 10-33%

Lifting 10-20 lbs

Occasional 10-33%

Lifting 20-35 lbs

Occasional 10-33%

Lifting 35-50 lbs

Never

Lifting 50-75 lbs

Never

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Occasional 10-33%

Overhead Reaching

Occasional 10-33%

Standing

Occasional 10-33%

Walking

Occasional 10-33%

Sitting

Continuous 66% of the day

Climbing

Occasional 10-33%

Stairs/Ladder

Occasional 10-33%

Bending/Stooping

Occasional 10-33%

Twisting/Turning

Occasional 10-33%

Kneeling/Squatting

Occasional 10-33%

Crawling

Never

Pushing/Pulling 0-10 lbs

Occasional 10-33%

Pushing/Pulling 10-20 lbs

Never

Pushing/Pulling 20-35 lbs

Never

Pushing/Pulling 35-50 lbs

Never

Pushing/Pulling 50-100 lbs

Occasional 10-33%

Pushing/Pulling over 100 lbs

Occasional 10-33%

Carrying 0-10 lbs

Occasional 10-33%

Carrying 10-20 lbs

Never

Carrying 20-35 lbs

Never

Carrying 35-50 lbs

Never

Carrying 50-100 lbs

Never

Carrying over 100 lbs

Never

Grasping/repetitive sustained

Never

Fine motor coordination

Continuous 66% of the day

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day