Student Services & Front Desk Representative

Provides front‑line support to students and visitors by delivering accurate information on registration, payment, billing, and collection policies. Serves as the first point of contact for student account inquiries and resolves a wide range of customer concerns with diplomacy and patience, including de‑escalating difficult or emotionally charged situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers phones and welcomes guests to the campus.
• Accepts payments for current, past due and delinquent student accounts. Completes appropriate forms/reports and posts payments to the system.
• Sells uniforms and other items and records payments in the system.
• Conduct monthly audits to ensure collected payments are accurate and properly accounted for. Maintain detailed payment spreadsheets to support accurate record-keeping and financial accountability.
• Scan, organize, and route documents (scholarships, receipts, transcripts, invoices, and Veterans Affairs records) into campus databases.
• Prepare weekly stipend reports for approval and coordinate the printing and distribution of student stipend checks.
• Conduct monthly inventory counts and maintain an organized tracking system.
• Office supply management.
• Assist with event planning & organizing.
• Manage student ID production and distribution.
• Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Other duties as required or assigned.

Requirements

High school diploma or equivalent preferred; additional education or relevant experience may be substituted as determined by the needs of the organization

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Catchability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Ability to interact with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business equipment. Siting for a long period of time; up to 8 hours of computer and/or phone work daily.

WORKING CONDITIONS

Majority of work is performed in a general office environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

The expected hourly range for this position is between $21.98 and $24.17 an hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• PTO Program
• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.