Assistant Manager

Summary:

Responsible for food and beverage service for the Club. Directly supervises the lead servers, bartenders, DRAs, and front-line service staff. Responsible for hiring, continued staff development and training. Ensures exemplary private club service standards are maintained by providing exceptional service in a clean and professional environment.

Essential Duties and Responsibilities include the following:

• Maintains a highly visible presence with members, guest, and staff on the floor
• Greets guests and participate with service
• Conducts effective orientation and training for new staff
• Plans and implements professional development activities for staff
• Sets, trains and maintains service standards for all front-line service staff
• Ensures that established policies and procedures for club operations are maintained and adhered to by club staff
• Monitors employee dress codes according to policies and procedures
• Ensures that all legal requirements are consistently met. This includes, but is not limited to, federal, state, and/or local laws pertaining to alcoholic beverages and accurate wages and hours for all employees in their purview.
• Schedule performance reviews for staff at 90 days and annually
• Addresses member and guest complaints and advises the Clubhouse Manager about appropriate corrective actions taken
• Implement and monitor sanitation and cleaning schedules
• Maintains the cleanliness and organization of designated food service and storage areas
• Conducts regular inspections to ensure standards are maintained
• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met and reports any deficiencies to the Clubhouse Manager or Building Superintendent
• Daily sales tickets and banquet billing is accurate and provided to the accounting office in a timely manner
• Ensures budgeted expenses and costs are maintained or improved upon, and establishes controls to meet or exceed budget
• Audits and approves weekly payroll and ensures it is within established budgets, submits payroll reports to Clubhouse Manager
• Reports violations by members and guests of club policies and rules to the Clubhouse Manager

Other duties and responsibilities may be assigned by the Clubhouse Manager.

Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Managing and maintain beverage and glass inventories.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equal Opportunity Employer

Drug Free Employer