Operations Processor

Job description:

Data Operations Associate (Hybrid – Mon–Thurs Onsite / Fri Remote)

Location: Hybrid (4 days onsite, 1 day remote)
Experience Level: 3–5 Years
Education Required: High School Diploma

Position Overview

We are seeking a highly organized, detail-driven professional to serve as the operational backbone of our reporting and ticket management process. This role is ideal for someone who thrives in high-volume production environments and takes pride in disciplined execution.

This is not an entry-level training role. We are looking for a “plug-and-play” candidate who can manage a heavy workflow with accuracy, independence, and strong self-management skills.

If you’ve “lived in a queue,” enjoy clearing high volumes of transactions daily, and value precision over redesigning processes — this role is for you.

Key Responsibilities

• Process and close 200–250 service tickets daily with high accuracy
• Ensure proper revenue capture for all completed services
• Conduct analytical reviews of operational reports
• Identify data inconsistencies and escalate findings clearly and promptly
• Resolve discrepancies with internal departments
• Maintain accurate and organized documentation
• Respond to email inquiries in a timely manner
• Support finance team with administrative and reporting tasks
• Adhere to company policies and compliance procedures

What We’re Looking For

Queue Mentality

• Experience managing 200 transactions/tickets daily under same-day SLAs
• Takes ownership of clearing workload daily

Execution-Focused

• Values disciplined execution over process redesign
• Comfortable working within established systems

Independent & Self-Managed

• Able to work independently after 2–3 weeks of training
• Detects errors and escalates issues with clear documentation

Calm Under Pressure

• Maintains accuracy and quality even during volume spikes

Required Skills & Qualifications

• 3–5 years of relevant experience in data processing, operations, or finance support
• Exceptional attention to detail and data accuracy
• Strong analytical and logical problem-solving skills
• Ability to manage competing priorities in a production-heavy environment
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Proactive, self-motivated mindset

Technical Requirements

• Advanced Microsoft Excel proficiency (VLOOKUP, Pivot Tables, Conditional Formatting required)
• Experience performing data validation and reconciliation
• Data visualization experience is a plus

Preferred (Not Required)

• Fluent in French

Why This Role Matters

You will serve as the trusted anchor for operational reporting — providing clean, reliable data that drives critical business decisions.

If you are someone who takes pride in accuracy, thrives in high-volume environments, and values disciplined execution — we encourage you to apply.

Job Type: Full-time

Work Location: In person

Salary : $27 - $29