What are the responsibilities and job description for the IT Office Service Technician position at Augment Professional Services?
IT Asset Manager & Service Technician
Location / Worksite
Houston, Texas (Onsite)
About Augment Professional Services (APS)
Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.
Position Overview
Augment Professional Services (APS) is seeking an IT Asset Manager & Service Technician to oversee IT equipment management, user support, and technical infrastructure support for a growing organization operating in a manufacturing and laboratory environment.
This role will be responsible for maintaining accurate IT asset inventories, provisioning equipment, supporting end users, and ensuring reliable operation of business systems and network infrastructure. The technician will provide hands-on support for desktops, laptops, printers, networking equipment, and laboratory-related IT systems.
The role requires a strong mix of technical troubleshooting skills, asset management discipline, and customer-focused service delivery to support both office and laboratory operations.
Qualifications:Required Technical Skills
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Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
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3–5 years of experience in IT support or systems administration roles
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Experience managing IT asset inventory and lifecycle management
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Strong knowledge of Windows operating systems and Microsoft 365
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Experience troubleshooting desktop hardware, networking, and peripherals
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Familiarity with ticketing systems and IT service management processes
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Strong customer service and problem-solving skills
Preferred Experience / Qualifications
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Experience supporting manufacturing or laboratory environments
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Familiarity with network infrastructure and basic cybersecurity practices
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Experience with endpoint management tools and device provisioning
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Experience with cloud services and backup solutions
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IT certifications such as CompTIA A , Network , or Microsoft certifications
APS Consulting Footer
Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.
Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.
Equal Opportunity Statement
Augment Professional Services (APS) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, age, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Salary : $45,000 - $50,000