What are the responsibilities and job description for the Service Manager position at Audubon?
ESSENTIAL DUTIES AND RESPONSIBILITIESMaintenance Operations & Work Orders
- Supervise, schedule, and coordinate all maintenance activities for the community and maintenance team.
- Assign daily responsibilities and communicate priorities, major projects, and tasks to maintenance staff.
- Monitor, evaluate, and ensure timely completion of daily and weekly work orders.
- Coordinate, schedule, and respond to resident work orders while establishing appropriate priorities based on urgency and resident needs.
- Inspect vacant apartment homes throughout the make-ready process and upon completion to ensure homes meet company standards and are ready for move-in.
- Repair and/or replace appliances, plumbing systems, HVAC systems, electrical systems, and other apartment components as needed.
- Complete routine maintenance requests and repairs throughout apartment homes and common areas.
- Identify, schedule, and oversee preventative maintenance activities, including filter changes, power washing, equipment inspections, and other recurring maintenance.
- Develop and maintain preventative maintenance schedules and hold maintenance staff accountable for completing assigned tasks.
Property Systems, Safety & Compliance
- Monitor and maintain required permits and certifications necessary for property operations, including pool, elevator, and other applicable systems.
- Ensure all maintenance equipment, tools, and property systems are operated safely and in accordance with company policies and applicable regulations.
- Ensure maintenance staff receive required new-hire safety orientation and annual safety training.
- Immediately report workers' compensation claims, workplace injuries, and employee incidents in accordance with company policy.
- Maintain a safe, clean, and well-maintained community for residents, employees, and vendors.
Vendors & Capital Projects
- Assist the Community Manager with supervising and coordinating work performed by outside contractors and vendors.
- Monitor contractor performance and ensure work is completed properly, safely, and within established timelines.
- Coordinate access, scheduling, and completion of vendor repairs and property improvement projects.
- Review completed work and communicate any deficiencies or follow-up requirements to the appropriate parties.
Budget & Purchasing
- Order maintenance supplies, materials, and equipment necessary to maintain the community.
- Assist the Community Manager with developing and managing the maintenance budget.
- Obtain required approval before placing orders for major expenses or unbudgeted items.
- Monitor maintenance expenditures and implement corrective actions when expenses are not aligned with budget expectations.
- Maintain appropriate inventory levels while controlling unnecessary or excessive spending.
Team Leadership & Development
- Manage, mentor, and develop maintenance personnel to create a cohesive, accountable, and high-performing service team.
- Establish clear expectations and hold maintenance staff accountable for productivity, quality of work, communication, attendance, and completion of assigned tasks.
- Coordinate orientation and ongoing training programs for maintenance and community staff.
- Conduct performance reviews and provide recommendations regarding employee development, salary increases, and advancement opportunities.
- Manage time-off requests and scheduling for the community management team.
- Submit payroll accurately and timely for processing.
- Create maintenance staff schedules and participate in the on-call rotation for after-hours, weekend, and holiday emergencies.
Customer Service & Communication
- Provide professional and responsive service to residents while addressing maintenance concerns and service requests.
- Communicate effectively with residents, community management, maintenance staff, vendors, and leadership.
- Follow up on outstanding work orders and ensure residents are kept informed regarding the status of repairs.
- Respond appropriately to emergency maintenance situations and take immediate action to protect residents, employees, and property assets.
EDUCATION / EXPERIENCERequired
- High school diploma or GED.
- Minimum of three years of general residential maintenance experience, unless promoted from within.
- Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
- EPA Section 608 certification, Type II or Universal.
- Certified Pool Operator (CPO) certification, as required.
- Applicable certifications and licenses required by local, state, or other regulatory agencies.
- Candidates who do not currently possess required certifications must be able to obtain them within 12 months of employment.
- Valid driver's license, reliable transportation, and required automobile insurance.
- Strong communication, leadership, organizational, and customer service skills.
- Ability to work on-call as scheduled and work weekends, holidays, and after-hours as necessary.
PREFERRED QUALIFICATIONS
- Previous maintenance supervisory or leadership experience.
- Experience managing a residential/multifamily maintenance team.
- Experience with work-order management systems and preventative maintenance programs.
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritize multiple maintenance issues and effectively manage emergency situations.
- Strong understanding of maintenance budgets, purchasing, inventory control, and vendor management.
- Demonstrated ability to train, coach, and hold maintenance team members accountable.
Salary : $70,000