Porter

POSITION TITLE:                 Porter 

DEPARTMENT:                    Resident Services

REPORTS TO:                      Service Manager

CLASSIFICATION:               Non-Exempt

JOB SUMMARY:                The Porter is responsible for the upkeep of the grounds, amenities, building exteriors and leasing office, parking lots, and other community buildings of multi-family residential apartments. 

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

QUALIFICATIONS

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. 


• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

EDUCATION/EXPERIENCE: 

Required

• Strong communication and customer service skills.


• Ability to work weekends and after hours as necessary.

Preferred

• High school diploma or GED. 


• Six months’ general groundskeeping experience.

COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies: 

Productivity

• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 


• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. 


• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. 

Customer/Resident Focus 

• Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 


• Confidentiality - Maintains confidentiality of sensitive information. 

Decision Making 

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 


• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions. 


• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. 

Job Skills 

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent. 


• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 


• Job Knowledge - Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 


• Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date. 

Teamwork 

• Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts. 


• Cooperation - Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. 


• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. 

PHYSICAL DEMANDS 

While performing the duties of this position, the employee is frequently required (50 to 100% of the time) to: 

• Walk the community. 


• Bend, stoop, squat, or kneel to perform maintenance activities. 


• Climb or work from a ladder. 


• Push or pull to move equipment, appliances, and open or close doors. 


• Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment. 


• Grasp, grip, turn hands, and have finger dexterity to handle sharp objects, maintenance tools, open and close ladders, use telephone/pager/two-way radio. 


• Talk or hear when interacting with residents, management, or other visitors to the community, both in person and on the phone. 

Lifting Requirements

Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed. 

TRAVEL 

No travel is required for this job.