What are the responsibilities and job description for the Member Services Sales Associate position at Audubon Institute?
Position Title: Member Services Sales Associate
Department: Member Services
Reports To: Member Services Sales Manager
Location: Central
FLSA Status: Non-exempt
Position Type: Part time
Who We Are
Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park
At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.
What You’ll Do
The Member Services Sales Associate consistently provides an exceptional member experience in person at our venues and in our call center. Associates support revenue goals through knowledge sharing, consulting on Membership levels and building relationships with our Members.
Day-to-Day Responsibilities
- Effectively communicates the value of membership, using expert knowledge to potential members, and encouraging purchase of renewal and upgrade to existing members, with a smile
- Sell memberships, upgrades, and Member tickets, and provide member support with promotions and events
- Manage daily cash, check and credit card payments at front gate and by phone while adhering to Audubon’s Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly, handling cash & provide change without error
- Maintains the quality and integrity of Member information through accurate record keeping, information gathering and data entry.
- Utilizes computer system to perform Membership sales and servicing. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office and ticket booth with necessary supplies and incentives.
Additional/Overall Skills:
- Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
- Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
- Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.
- Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.
- The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
What We’re Looking For
Must Haves:
- High school diploma or equivalent
- Minimum one year sales associate or relevant experience in the retail industry with proven results
- Ability to follow high customer service, quality, and image standards
- Positive attitude, enthusiastic, and upbeat.
- Basic math, spelling, and typing skills necessary
- Willingness and ability to work weekends, holidays, and special events as necessary.
Nice-to-Haves:
- Familiarity with Microsoft Office software (Excel, Word, Outlook, Teams)
Physical Requirements: (Add per list provided based on role type)
Physical Demands:
Prolonged standing, walking, and climbing of stairs or ladders.
Ability to lift, push, pull, and carry objects up to 50 pounds.
Frequent bending, crouching, twisting, and reaching.
Manual dexterity to operate machinery or handle tools.
Frequent use of vision and hearing to assess surroundings and job tasks.
Environmental Conditions:
May include indoor and outdoor work environments.
Exposure to varying weather conditions.
Potential exposure to environmental hazards such as dust, chemicals, or loud noise.