Audio Technical Support Representative

About Us

AudioQuest develops, manufactures, and distributes high-performance audio/video products and custom-install solutions, meticulously designed for outstanding performance and exceptional value.

As we continue to grow, we seek kind, talented, and passionate individuals to join our world-class team. AudioQuest offers top industry salaries and a competitive benefits package, including medical, dental, vision, and a 401k program. Above all, AudioQuest respects the individual and encourages diversity.

Technical Support Representative

Reporting to the Sales Operations Manager, this role serves as a front-line technical resource for AudioQuest’s full line of high-performance audio and video products. This position is ideal for someone with hands-on experience in high-end audio, home theater systems, or consumer electronics.

This is not a basic customer-service role — applicants should feel comfortable troubleshooting real-world A/V setups and explaining technical concepts to both beginners and experienced users.

Key Responsibilities

·         Provide technical support via phone, email, and chat to AudioQuest dealers, industry partners, and end users (consumers and enthusiasts)

·         Troubleshoot audio/video systems (the entire signal path from incoming power to the analog/digital source to amplification, loudspeakers, and all connections in between)

·         Assist AudioQuest dealers and industry partners with product selection and order placement

·         Review and advise on technically complex orders

·         Process product repairs or returns requests in ERP system

·         Share customer feedback and technical insights internally

Required Skill Set

·         Hands-on experience with high-performance audio and/or home theater systems

·         Strong working knowledge of consumer audio/video equipment and system integration

·         Familiarity with streaming and network audio (bit/sample rates, high-resolution files, digital-to-analog converters, digital playback applications and software)

·         Ability to support both Mac and Windows environments

·         Excellent communication skills — able to explain highly technical concepts in clear, simple fashion

·         Strong customer-service mindset and problem-solving ability

Additional Skill Sets

·         Retail sales or support experience in the consumer electronics environment

·         Working knowledge of home theater installation and concepts will be an advantage

·         Ability to communicate effectively in Spanish will be an advantage

Compensation

·         Hourly wage commensurate upon experience

·         Medical, vision, and dental benefits

·         Paid vacation and holidays

·         401(k) Retirement Plan

Hours and Location

This full-time position is based in our Irvine, CA, headquarters.

Monday-Friday, 8am-5pm Pacific Time (includes 60-minute lunch)

Benefit Conditions

·         Only full-time employees eligible

Communication Method(s) Used

·         Email

·         Phone

This Job Is

·         Open to applicants who do not have a college diploma

Work Remotely

·         No

This Job Is Ideal for Someone Who Is/Has

·         Dependable — more reliable than spontaneous

·         Detail-oriented — would rather focus on the details of work than the bigger picture

·         Autonomous/Independent — enjoys working with little direction

·         High stress tolerance — thrives in a high-pressure environment

We believe deeply in our products and are equally proud of our people. Our culture values play as much as work, recognizing the blurred line between “home” and “office,” and acknowledging the importance of mental and emotional satisfaction. We support one another and aim to provide thorough, considerate service to our customers, building meaningful relationships beyond sales.