Shipping/Logistics and Customer Support Coordinator

Job description:

Audioengine is looking for a warehouse clerk/customer service provider to handle all shipping and receiving for our TX fulfillment center and an ace customer service provider with a passion for audio (willing to accept electronic savvy candidates as well).

We are a small global team committed to creating great audio products that inspire people and that provide them the best listening experience.

This position in historic downtown Sherman, TX and is an on-site workplace. This is position is not remote.

Hours are Monday-Friday 8 am – 5 pm.

Being a small company, this person will also have multiple duties outside of just managing the warehouse and working as customer service provider. Our ideal candidate will also have experience in invoicing, creating packing lists for our commercial customers and creating reports using multiple programs but especially proficient in using excel (more than data entry). Customer interactions could range from customers looking to learn more about our products to helping customers troubleshoot problems.

We are looking for someone that has a positive attitude, charm, aptitude to learn company processes and product knowledge quickly, multi-tasker, patience, energy, discipline, and all the other attributes that go into making a great teammate, and making the customer’s experience with our company the best experience possible.
Here is a quick list of duties/responsibilities for this position as well as the skills and abilities we are looking for.

Warehouse and shipping duties:

• Ship and receive products with great accuracy
• Be efficient with operating out of several inventory / shipping software programs
• Accountable for the organization/ cleanliness of our warehouse space
• Occasionally have to rework products to change international power cords
• Responsible for ordering all warehouse supplies needed for shipping
• Assist operations team with inventory cycle counts
• Manage inventory using our digital inventory management system.
• Create invoices using excel and acrobat
• Create packing lists for our international customers
• Create reports using excel. Must be able to utilize pivot tables and other tools.
• Communicate effectively with our commercial customers. Must have good written communication skills
• Scheduling and working with our 3rd party delivery partners including LTL companies and domestic shippers.

Customer Service Duties:

• Use a web-based phone system to receive customer calls
• Place outbound follow-up calls for customer requesting a phone call through our support system
• Answer questions about the product details, the company, and product issues
• Assist customers with any technical issues experience with our webstore checkout process
• Monitor and respond to customer chats that are initiated from our website
• Respond to customer support tickets through our support system, Zendesk
• Participate in a team rotation which consists of quality assurance/ testing of our products and processing product returns.

Specific Knowledge, Skills, and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Must have the ability to lift 30 lbs regularly throughout the day, every day.
• Strong work ethic and self-starter, able to effectively manage multiple priorities
• Must possess a professional and friendly attitude and be able to quickly develop rapport with co-workers
• Must be able and willing to take directions from others
• Must have good working knowledge of Microsoft Office, especially Excel
• Zen Desk experience is a plus but will train.
• Excellent listening skills and the ability to ask probing questions and understand concerns
• Basic knowledge of home audio industry and equipment used in this industry
• Basic understanding of how electronic interoperate and some knowledge on how consumer electronics are assembled
• Previous customer service experience a plus, but not required

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• This position is not remote. It requires you to be in the office in Downtown Sherman Monday-Friday. Will you have a problem commuting to the office each day at the pay range being offered?
• Can you lift up to 30 lbs?

Experience:

• Microsoft Excel: 1 year (Required)

Ability to Commute:

• Sherman, TX 75090 (Required)

Work Location: In person

Salary : $20 - $25