What are the responsibilities and job description for the Jr. Systems / Help Desk Analyst position at Audiochuck?
This is a full-time, in-person position located in Indianapolis, Indiana.
About Us
Audiochuck is a fast-growing, dynamic company that is driven by our mission to tell the right stories, in the right ways, for the right reasons. Our team is made up of immensely passionate people who love what we do and don’t stop until we’re proud. Excellence is required at Audiochuck – we have a responsibility (and privilege) to honor the voices of those whose stories we tell. We approach our content with empathy, compassion, and a genuine desire to make a difference. Advocacy is an essential part of the Audiochuck culture as we strive to positively impact victims and their families through use of our time, money, and resources.
Committed to developing our people and fostering a long-term team of talented media professionals, we are seeking motivated top talent to join our amazing team. If you’re exceptional at what you do, possess an innate desire to work hard alongside a team in creating something meaningful, and thrive in a fast-paced environment, then Audiochuck may be a good fit for you.
About Our Jr. Systems / Help Desk Analyst
The Jr. Systems / Help Desk Analyst provides frontline and secondary technical support across Audiochuck’s IT environment. This role supports Tier 1 and Tier 2 help desk operations, including end-user support, equipment deployment, basic network infrastructure assistance, and general systems troubleshooting.
While cybersecurity functions are managed by a separate team, this role collaborates closely as needed to ensure Audiochuck’s technology infrastructure operates smoothly in support of a fast-growing media and podcasting organization.
What You’ll Do
About Us
Audiochuck is a fast-growing, dynamic company that is driven by our mission to tell the right stories, in the right ways, for the right reasons. Our team is made up of immensely passionate people who love what we do and don’t stop until we’re proud. Excellence is required at Audiochuck – we have a responsibility (and privilege) to honor the voices of those whose stories we tell. We approach our content with empathy, compassion, and a genuine desire to make a difference. Advocacy is an essential part of the Audiochuck culture as we strive to positively impact victims and their families through use of our time, money, and resources.
Committed to developing our people and fostering a long-term team of talented media professionals, we are seeking motivated top talent to join our amazing team. If you’re exceptional at what you do, possess an innate desire to work hard alongside a team in creating something meaningful, and thrive in a fast-paced environment, then Audiochuck may be a good fit for you.
About Our Jr. Systems / Help Desk Analyst
The Jr. Systems / Help Desk Analyst provides frontline and secondary technical support across Audiochuck’s IT environment. This role supports Tier 1 and Tier 2 help desk operations, including end-user support, equipment deployment, basic network infrastructure assistance, and general systems troubleshooting.
While cybersecurity functions are managed by a separate team, this role collaborates closely as needed to ensure Audiochuck’s technology infrastructure operates smoothly in support of a fast-growing media and podcasting organization.
What You’ll Do
- Provide Tier 1 and Tier 2 support for end-user technical issues, including desktops, laptops, mobile devices, peripherals, software, and network connectivity
- Set up, configure, image, and deploy new hardware (PCs, laptops, mobile devices, monitors, and peripherals), ensuring proper application installation and access permissions
- Assist with basic network infrastructure tasks such as LAN/WAN troubleshooting, switch and WiFi access point setup, cabling, and network equipment inventory
- Maintain and track IT asset inventory, including tagging, deployment, returns, and lifecycle documentation
- Create and maintain documentation for standard procedures, support workflows, and equipment setup guidelines
- Escalate complex or unresolved issues to senior IT or specialized teams and coordinate follow-up with users
- Monitor and manage the support ticket queue, prioritize incoming requests, and contribute to help desk performance metrics (e.g., first-call resolution, ticket backlog)
- Ensure user accounts, permissions, and device configurations align with company policies and industry best practices
- Collaborate with other IT teams (systems, network, applications) on infrastructure projects and upgrades
- Participate in occasional after-hours or weekend support for equipment rollouts, network maintenance, or remote user deployments
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
- 2–5 years of professional IT support experience (help desk, desktop support, or systems support), ideally within a media, podcasting, or creative environment
- Strong customer service and communication skills, with the ability to support both technical and non-technical users
- Familiarity with Windows and macOS operating systems, mobile device management (MDM), Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS, switches, WiFi)
- Experience imaging, deploying, and configuring hardware and software for end users
- Ability to work in a fast-paced environment with changing priorities and multiple concurrent tasks
- Self-motivated, detail-oriented, and able to work independently or collaboratively as part of a team
- Ability to lift and move standard IT equipment (up to approximately 35 lbs) and set up workstations and peripherals
- Relevant certifications such as CompTIA A , Network , Microsoft MCSA/MD, or Apple ACMT
- Commitment to intentional leadership development for all employees
- Dedication to company culture and promoting mental health
- A talented team of collaborative and passionate employees to support your work
- An appreciation for diverse work experience and backgrounds
- A chance to work on shows from a leading network for true crime podcasts
- Comprehensive benefit plan
- 401(k) retirement plan with match
- Paid time off
- Team events and activities