What are the responsibilities and job description for the Sales Support Manager position at Audio Enhancement?
Description
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are currently seeking a Sales Support Manager for our West Jordan, Utah location!
The Sales Support Manager is responsible for the overall performance, strategy, and development of the Sales Support team. This role owns the sales support process end-to-end, including team leadership, operational efficiency, cross-department alignment, and continuous process improvement. This position ensures all activities contribute to company goals, customer satisfaction, and scalable growth.
Duties Include:
- Lead, manage, and develop the Sales Support team
- Establish expectations, KPIs, and performance standards
- Conduct one-on-ones, performance reviews, and career development planning
- Oversee hiring, onboarding, and training
- Foster a positive and accountable team culture
- Own and improve Sales Support processes (POs, quotes, orders, inquiries)
- Ensure efficiency, consistency, and scalability of workflows
- Identify bottlenecks and implement solutions
- Optimize systems such as Project Portal, SAP, Monday, and Salesforce
- Ensure incoming work is prioritized and completed on time
- Oversee workload distribution across the team
- Act as escalation point for complex issues
- Ensure high quality customer service
- Cross-Department Collaboration
- Own and maintain training materials
- Ensure structured onboarding programs
- Maintain internal knowledge systems (e.g., OneNote)
Requirements
- Leadership and team development
- Strategic thinking and problem solving
- Strong communication and collaboration
- Organization and prioritization
- Accountability and initiative
- Excel and Microsoft Office
- CRM systems
- Preferred: Monday.com and SAP
Compensation and Benefits:
Hourly wage is negotiable based on skill level and experience. Benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k. Even an exercise room, massage chair, and soda fountain!
To learn more about Audio Enhancement, visit www.AudioEnhancement.com
For quick inquiries, contact hrshared@audioenhancement.com