Spa Supervisor

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $23.20 - $25.20 hourly. 

Be the author of an inspiring health and wellness adventure for our best in class Spa & Fitness centers.  Our Spa Supervisor oversees Spa Technicians, Spa coordinator, Spa Fitness attendants & Leads with operational tasks, and all aspects of guest service at the spa and fitness. Ensures that the best service is provided to guests on a day-to-day basis. Spa and fitness operations include developing, monitoring and reviewing staffing, locker room/common area operations, guest supply budget, facility operations, supply procedures, group bookings, concierge and pre-arrival requests and other operational procedures as needed. 

• Lead and attend weekly planning and operations meetings. Prepare all purchase requisitions for guest supplies and obtain approval from the Director of Spa.  Develop long and short-term goals with the management team, and evaluate progress on an ongoing basis.  Evaluate the appearance of the spa and fitness, facilities and employees and facilitate action plans when necessary.  Evaluate and effect efficient operation of the spa and fitness including supplies, inventory levels, staffing and sales.  Monitor the progress and status of all spa and fitness maintenance items.  Develops and enforces SOPs. 
• Execute timely evaluations of all appropriate staff.  Communicate all goals and appropriate information with spa and fitness staff. Hold daily briefings with all team members. Interview potential candidates and provide feedback to the Director of Spa.  Conduct training and coaching, and maintain a strong daily presence in the department.  Reinforce quality standards through daily feedback with employees.  Lead tours for new hire, media, and VIP’s.
• Participate in communication and planning meetings.
• Participate in associate and community relations functions.
• Must be able to perform mental activities such as learning, thinking, following instructions, concentrating, interacting with others, handling stressful situations, self control, attention to detail and be reliable
• Assist Spa director as Point of contact for all group bookings and Spa buyouts. 
• Position requires candidate to be stationed and working from Spa desk for up to the duration of their scheduled shift
• Proficient with Spa booking systems such as Book4Time or SpaSoft

Qualifications

• High School Graduate or any combination of education and experience that provides the required knowledge, skills and abilities.  
• Minimum; 3 years experience in a similar position, in a related setting with supervisory responsibilities.
• Able to work a flexible schedule, including weekends and holidays, according to department needs.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge. 

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.