What are the responsibilities and job description for the Virtual Support Agent position at Au Natural Organics?
We are seeking a friendly, dependable, and detail-oriented Virtual Support Agent to provide remote assistance to customers. In this role, you will handle inquiries, resolve issues, and support online orders while representing our brand values with professionalism and care.ResponsibilitiesRespond to customer inquiries via email, chat, and phoneAssist customers with product information, orders, shipping, returns, and exchangesResolve customer concerns in a timely and professional mannerDocument interactions accurately in CRM or support systemsCollaborate with fulfillment and operations teams to resolve order-related issuesProvide accurate information about organic products and company policiesMaintain a positive, helpful tone in all customer communicationsMeet response time and service quality standardsQualificationsHigh school diploma or equivalent 1 year of customer service or virtual support experience preferredExcellent written and verbal communication skillsComfortable using computers, CRM tools, and support platformsAbility to work independently in a remote environmentReliable internet connection and quiet workspace
Salary : $19 - $26