Technical Delivery Analyst

Job Summary

The Technical Delivery Analyst is the workflow architecture and build engine behind Attune’s agentic voice implementations. You own the technical build that makes those engagements possible: designing and configuring conversational AI-driven workflows, ensuring every implementation meets compliance standards, and partnering with Engineering and Product to drive quality at scale.

This role sits at the intersection of technical configuration, quality assurance, and regulatory compliance. You are someone who can translate a desired client outcome into a well-structured conversational workflow, identify edge cases before they reach production, and document build patterns that enable the team to move faster on every subsequent implementation. You are not client-facing in the traditional sense—your measure of success is speed to value and the quality of what gets deployed.

Key Responsibilities

Workflow Design & Build

• Own end-to-end workflow configuration for all agentic voice implementations, from initial build through deployment-ready state.
• Apply best practices for conversational logic design, including turn structure, fallback handling, confirmation flows, and graceful error recovery.
• Translate client requirements and CSM-defined desired outcomes into functional, testable workflow configurations without direct client involvement.
• Build with speed to value as a guiding principle—minimize time from scoped requirement to production-ready workflow while maintaining quality standards.
• Maintain a reusable component library of tested workflow patterns that can be adapted across implementations to accelerate future builds.

Compliance & Regulatory Implementation

• Implement HIPAA and TCPA compliance requirements into every workflow build, ensuring state-specific regulatory requirements are addressed at the configuration level.
• Maintain working knowledge of applicable compliance frameworks by state and proactively apply the appropriate rules without being prompted.
• Flag compliance gaps or ambiguous regulatory requirements to the appropriate internal stakeholder before they become deployment blockers.
• Document compliance implementation decisions within workflow builds so that future editors understand the regulatory rationale behind design choices.

Quality Assurance & Testing

• Design and execute test plans for all workflow builds, including happy path, edge case, and failure mode scenarios.
• Review test calls and interactions to validate workflow logic, response accuracy, and appropriate handling of out-of-scope inputs.
• Identify bugs, logic gaps, and unclear decision paths; document findings with enough specificity that an engineer can act on them immediately.
• Validate defect resolution and confirm production readiness before any workflow moves to deployment.
• Maintain QA scorecards and update evaluation criteria as workflows evolve and new implementation patterns emerge.

Engineering & Product Partnership

• Serve as liaison between Customer Success and Engineering or Product when workflow builds surface platform bugs, capability gaps, or needed enhancements.
• Escalate issues with clear, well-documented summaries—no engineer should have to re-investigate what you’ve already diagnosed.
• Contribute to internal best practice documentation for build patterns, translating implementation learnings into reusable guidance for the team.
• Participate in product feedback loops, providing structured input on how platform capabilities are being used and where friction exists in the build process.

Documentation & Process

• Build and maintain internal documentation for workflow patterns, known configuration constraints, escalation paths, and implementation runbooks.
• Identify build patterns that are being reproduced manually and propose systematization or templating to reduce effort on repeat work.
• Keep build queues current and communicate status proactively to CSMs and leadership so delivery timelines are never a surprise.

Qualifications

• 2–4 years of experience in a technical configuration, workflow build, QA, or implementation role, ideally in SaaS, healthtech, or conversational AI.
• Demonstrated experience building or configuring logic-based workflows, decision trees, or conversational flows—comfort with conditional logic and branching is essential.
• Working knowledge of HIPAA and TCPA compliance requirements; experience applying regulatory requirements in a technical build context preferred.
• QA experience: you’ve written test cases, executed test plans, and know how to document a bug in a way an engineer can act on immediately.
• Strong written communication—your build documentation, issue summaries, and escalation writeups are clear and require minimal editing.
• High attention to detail and a low tolerance for ambiguity in your own work—you close loops, you follow through, you document what you did.

Soft Skills

• Builders, not configurers: You’re not just filling in fields—you think about how the workflow will perform in production and design accordingly.
• Compliance-minded by default: You don’t treat regulatory requirements as a checklist. You understand the intent and build with it in mind.
• Low-ego collaborators: You understand that your work is the foundation on which CSMs and clients build their success. You find satisfaction in that.
• Process builders: You see documentation and templating as leverage, not overhead. You write things down so the team doesn’t have to figure them out twice.
• Precision operators: When something isn’t working right in a workflow, you have a structured approach to diagnosing why—not just a gut instinct.

Compensation & Benefits

Competitive base performance incentives; comprehensive health benefits; flexible PTO.

Our Core Values

Lead With Empathy

Attune designs technology that listens first and responds with compassion and precision. Every interaction reflects genuine understanding and care for patients, providers, and partners.

Trust Is Earned

Trust is built through openness, clarity, and reliability. Attune upholds the highest standards of privacy, security, and communication, ensuring confidence in every exchange.

Work in Harmony

Collaboration drives progress. Attune aligns patients, care organizations, and technology partners to create seamless, unified systems that work together toward better outcomes.

Prioritize Outcomes

Success is measured by impact, not activity. Attune focuses on closing care gaps, improving experiences, and advancing meaningful health outcomes.

Innovate With Integrity

Attune advances AI responsibly, creating solutions that amplify human expertise without losing the human touch. Innovation always serves people first.

Attune is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.